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Furnace troubleshooting questions with answers index

Below we have quick links to pages where problems and solutions are discussed for your quick reference and hopefully a quick solution to your problem. Special thanks are in order for the many people who took the time to make the YouTube videos that are included on our pages! I know that it is much easier for me to learn if I can see the problem and repair through a video or picture! Near the bottom of each page there is an area that allows you to comment or ask questions. If you have any questions please send us an email anytime: support@arnoldservice.com or comment on the perspective page. We would love to help you out, answer your questions and earn your business! Hope you have a blessed day! Steve & Barbara Arnold

One of my favorite quotes by David Jeremiah: “Nothing is more valuable than helping another person succeed!”

  1. Problem: Furnace blink code shows I have a pressure switch problem. Replaced pressure switch. Still have a problem?
  2. Problem: Will the pressure switch correct my water drainage problem? (With two YouTube Videos)
  3. Problem: Why does my furnace rollout switch have to be reset so often? Why do rollouts have different temperature differences? (With two YouTube Videos)
  4. Problem: Why does my furnace air conditioner have poor air flow? (With one YouTube Video)
  5. Problem: How do I test and troubleshoot my gas furnace pressure switch? (With one YouTube Video)
  6. Problem: What is the sequence of operation of my 80% gas furnace? (With one YouTube Video)
  7. Problem: Furnace will not ignite. Ignitor will not glow. (With two YouTube Videos)
  8. Problem: Furnace or water heater pilot will not stay lit. (With one YouTube Video)
  9. Gas & Electric Furnace Troubleshooting Simplified (With one YouTube Video)
  10. Furnace Troubleshooting Flow Chart.
  11. Problem: Furnace comes on, doesn’t run long then shuts off. Will work if thermostat is turned way up. (With one YouTube Video)
  12. Furnace Hot Surface Ignitor Troubleshooting Videos.
  13. Problem: How do I wire up my new thermostat? What do the wire colors mean? (With two YouTube Videos)
  14. Thermostat Replacement (Video)
  15. Furnace Control Board (Video)
  16. Furnace Blower Replacement (Video)
  17. Problem: Burners ignite the gas valve cuts off after only a second because the pressure switch is opening for a split second.
  18. Problem: Furnace main burner ignites, the main burner stays on for 8 to 10 seconds, then shuts right back off (With one YouTube Video)
  19. Problem: I purchased a flame sensor from you for my Goodman furnace. The new flame sensor did not fix the problem? (With two YouTube Videos)
  20. Problem: Blower shuts off too soon, cycles off and comes back on within 30 seconds
  21. Problem: The fan on your furnace runs all the time and will not shut off (With one YouTube Video)
  22. Problem: Fan will not come on in the “ON” position or your fan will not come on when you turn the thermostat down
  23. Problem: Furnace, air conditioner heat pump will not come on. Blown fuse on board. (With one YouTube Video)
  24. Problem: Draft inducer will not start, ignitor will not glow or gas valve will not open.
  25. Problem: Electric heat will not come on, fan will not come on.
  26. Problem: Why do I have to replace my furnace ignitor every two weeks?
  27. Problem: My Trane IGN00145 Ignitor is going out too often? What could be the problem?
  28. Problem: I have a bad igniter is there anyway to light a gas furnace manually?
  29. Problem: Burners ignite the gas valve cuts off after only a second because the pressure switch is opening for a split second.
  30. Problem: No gas.. bad control board? Frazier Johnson heater.
  31. Problem: My furnace is making a howling noise only in the winter time?
  32. Problem: Why is my heating bill so high? Over $500!
  33. Problem: Could a weak thermostat battery destroy my home?
  34. Problem: Furnace blower motor works intermittently?
  35. Problem: The heater comes on, the gas lights, the furnace warms up, the blower starts then abruptly the gas cuts off.

20 thoughts on “Furnace troubleshooting questions with answers index

  1. Hello,
    I like your website . Lots of info
    I have 2 level Goodman hvac system . My upstairs heating works fine . My
    Downstairs heating has stopped working . I saw the upstairs furnace in the attic.
    I cannot find the downstairs furnace . I cannot find it . There are two condenser
    Units outside the house . I also have crawlspace with ducts inside . How do I fix
    My heating problem downstairs . The system is 12 years old .
    Thank you for your help .

    1. Hi! If your duct work is in the downstairs floor then more than likely your downstairs furnace is located in the crawl space. You will definitely need to find the downstairs furnace in order to work on it. When you do find it…We have lots of furnace troubleshooting advice on the following page: https://arnoldservice.com/gas-electric-furnace-troubleshooting-simplified-2/ I would suggest going through the troubleshooting flow chart to see what is wrong: https://arnoldservice.com/wp-content/uploads/2014/12/furnace-troubleshooting-flow-chart.pdf We also have lots of troubleshooting questions and answers on the following page: https://arnoldservice.com/furnace-troubleshooting-questions-answers-index/ If you have any specific questions please let me know. Thanks! I hope you can easily find and fix the problem. Steve

  2. WHERE IS PARTS NUMBER ON THE BIF BLOWER MOTOR

    1. Hi Mr. Bray! The part number for blower motors are usually located on the motor label which is glued to the motor body. I hope you have a great day! Steve

  3. I hear water sloshing in drainage tube while heat is on electric furnace.

    1. Hi Mr. West! If it is actually water that you are hearing then I would suggest trying to blow the drain tube out with compressed air. I am sorry, but I really do not know anything much else to recommend.

  4. Hi. I have a two year old white Rogers gas valve on my furnace. The pilot lights and stays lit but burners don’t. Tried bypassing thermostat..nothing happens. Turned valve to off, pilot stays lit. Disconnected electric, pilot stays lit. Had to turn gas off completely for pilot to go out. Wassup with that?

    1. Hi Neal! Standing pilot furnaces usually have a thermocouple which senses the pilot flame. We discuss how this works on the following page: https://arnoldservice.com/problem-furnace-water-heater-pilot-will-stay-lit/ The pilot flame will continue to burn until the flame is blown out and the thermocouple cools down. I would suggest that you test the gas valve with a volt meter. Set your thermostat so it is calling for heat with the pilot lit. Test the wires going into the gas valve to see if you are getting 24 to 28 volts to the gas valve if you are and the gas valve is not opening then you have a gas valve problem. If you aren’t getting 24 volts to the gas valve then you could have a thermostat problem, thermostat wire problem, limit, pressure switch or roll-out switch could be open or a low voltage transformer problem. We have a troubleshooting flow chart that I hope will help you out on the following page: https://arnoldservice.com/furnace-trouble-shooting-flow-chart/ I hope you can easily find and fix the problem. Steve

  5. I have a Goodman AC/propane heater combo. It is 12 years old. What happens is when it calls for heat the blower comes on. after a short time the ignitor causes the first burner tube to fire, (it is a 3 burner tube set up), but the next two tubes fail to fire causing the sensor to shut it down. I have manually ignited the next two tubs and it works perfectly. I usually manually ignite the last tube and when I do that the middle tube will fire. The unit is a goodman, model # PGJ0420751A. I have not cleaned any of the three orfces yet. The fact that I can manually light the burners tells me propane is coming through. I have only guessing but the three flames all seem to be of the same intensity.

    1. Hi Mr. Robinson! This sounds like either the gas runner between the burner tubes is dirty or stopped up or you do not have enough gas pressure to ignite the other two burners properly. LP Gas is very critical on getting the right pressure to burn correctly. This should be adjusted with a manometer. Here is what I found when I Googled the subject: https://www.google.com/#q=adjusting+gas+pressure+on+an+lp+furnace I would also check the orifices to make sure they are not clogged up too. I would start by turning off the power to your unit and blowing out the burners and gas runner with compressed air. I hope this fixes your problem. Steve

      1. Thank you Steve, I just noticed the runner between the burners and they did not seem to be lit. I am guessing I can blow then out without removing the burner unit. I am having a tech come out tomorrow and check if I have the correct pressure at the Propane tank regulator and the regulator at the house. I was concerned I did not have pressure also. We shall see. I will let you know the results. Again thank you. Boyd Robinson

      2. Hi Mr. Robinson! I hope that the cleaning and the gas pressure adjustments fix your problem. Please let me know when you find out what the problem was. Thanks! Steve

  6. my daughter made thee part of a plug piece that fits togethr bitsbthe plug piece go down thee vent in her bedroom how do i get it out

    1. Hi Terry! If the plug is not too far down the vent I would suggest using a vet vac with a long hose to try and retrieve the piece out of the vent. Sometimes a small mirror and a flash light might help you in viewing the lost piece. If the piece slipped too far into the vent to use a wet vac then you might have to take the vents (duct work) apart to retrieve the lost plug. I have you can get it with a wet vac. Best of luck! Steve

    2. Steve, Boyd Robinson here, I don’t know if this will be on the right post or not, but my problem was the dirty runner between the 1st and 2nd burner, and the 2nd and the 3rd burner. Rust mostly, cleaned out the opening and works fine. Thank you for your help. I had been having problems for two years and then it just quit working.

      1. Hi Mr. Boyd! Glad to hear that you fixed your furnace by cleaning the dirty rusty runner between the burners! Thank you so very much for letting us know this fixed your problem. I hope it will help others out in fixing their furnaces. Thank you so very much for posting this! Steve

  7. it s winter, upper mich, my ladyfreind sets her furnace at 60! the temp inside is 59 the furnace kicks in but does not blow heat, shuts down, and repeats another cycle the furnace works fine when its set above the inside temp of the home, what damage will this cause to the furnace , if any ?

    1. Hi Mr. Scheiding! Thanks so much for asking this question. It is not good for the parts inside the furnace to short cycle. Parts have just so many cycles in them. The short cycling can cause premature failure. Wow! 60 is pretty cold! The thermostat might not be programed to go that cold. Of course, you would need to determine what is causing the short cycling. Is this a thermostat problem, a flame sensing problem etc? We have a furnace troubleshooting flow chart that should help you find the problem on the following page: https://arnoldserv.wpengine.com/furnace-trouble-shooting-flow-chart/ We have lots of furnace questions and answers on the following page: https://arnoldserv.wpengine.com/furnace-troubleshooting-questions-answers-index/ I would suggest starting my testing between W and C (com) on the furnace control board to see if the thermostat is cutting the furnace off and on. Please make sure you are getting a constant 24 to 28 volts AC between the W and C (com) terminals on the control board when the thermostat is calling for heat. If you aren’t then this is a thermostat problem. If it is a thermostat problem then you would need to get a new thermostat or try to set the thermostat degree difference or anticipator up so the themostat keeps the furnace on longer. If this is a flame sensor problem I would suggest trying to clean the flame sensor. I hope you can easily find and fix the problem. I hope you have a blessed day! Steve

  8. I have a Carrier 1986 Model 58GS100-150CA furnace. Lately the main burner ignites and then immediately shuts off then re-ignites several cycles. Finally it will remain on and run normally. I cannot locate a flame sensor on this unit. I do not believe it has one. So what else could cause this problem?

    1. Hi Mike! This could be something as simple as a dirty 3-wire pilot burner. I would suggest that you try to clean the 3- wire pilot burner out with compressed air. Our Carrier parts program shows that your furnace uses the LH680005 three wire pilot burner that we sell on the following page: https://arnoldserv.wpengine.com/product/bryant-carrier-3-wire-pilot-burner-lh680005/ I hope that cleaning the pilot burner fixes your problem. If not you might need a new pilot burner. I would also recommend that you check are wire connections and grounds to make sure they are good and tight. Steve

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