Contact Us

Thanks so much for your interest and support in our website! Most all questions will be answered on the same business day. We try our best to answer all emails within 3 hours during a regular business day. 7-4 Eastern Time. Below we have a list of six frequently asked questions that our customers ask most often. We hope this will help us serve you better.

Please contact us using our email address: arnoldservice@gmail.com We Would Love to Help You Out and Have Your Business!

Frequently Asked Questions

1. If you are having trouble with your furnace or air conditioner please see our Troubleshooting Heating Problems Questions with Answers Index page or our Air Conditioning & Heat Pump Troubleshooting Questions with Answers Index page if you have technical questions. Another good page for answering questions is our HVAC Frequently Asked Questions Page. Please go through the troubleshooting flow chart and try to determine your problem. Almost all troubleshooting requires the use of a meter to test parts. If you do not own a meter then you should probably call a technician. We sell parts and have online programs to look up parts for Amana, Goodman, Janitrol, Bryant, Carrier, Rheem, Ruud, Trane, American Standard, York, Luxaire, Moncrief, and Fraiser Johnson equipment. We will need your complete model or product number (Carrier, Bryant) to look up parts. We will need both the serial number and model number on Rheem, Ruud models. The model number and serial number should be found inside the furnace near the burners.

2. If you are looking for your order or the status of your order shipment. We send all of our customers a UPS tracking number through email. If you would like for us to check the status of your order please send us the name and address that you used on the order. Please tell us the address of where the order was shipped.

3. Phone orders or Questions over the phone: Sorry, we do not take phone orders or answer support questions on the phone, but would be glad to answer them through email. Please email us at: arnoldservice@gmail.com If you have a question about a product you purchased from us please email us. Our email address is arnoldservice@gmail.com We do not take phone orders because we promised the credit card industry that we do not store or take customer’s credit card information at our business.

4. All items that are listed on our site are in stock, (unless otherwise specified as next day shipping) and can be shipped the same business day you order. Your order would need to be in before 1 PM Eastern Standard Time for same-day shipping.  We can only sell those parts that are listed on our site. We do not special order parts.

5. We can only look up parts for some name-brand furnaces. Please send us the full model number of your furnace or air conditioner. We can not look up parts without a full model number. With Bryant & Carrier, we need the full Product Number. With Rheem Ruud, we need both the model number and serial number. We can only look up parts for some name-brand furnaces. If you are having trouble with another brand furnace that is not an Amana, American Standard, Trane, Goodman, Janitrol, Bryant,
Carrier, Rheem, Ruud, York, Moncrief, Luxaire, or Fraiser Johnson furnace then we can not look up parts for you. Please see our troubleshooting page.

6. Warranty Questions: All electrical parts we sell are brand new and come as-is with no warranty. We do not warrant electrical parts because our suppliers will not warrant electrical parts. We do not warrant any electrical parts and can not accept a return after the part has been installed or if the bag has been opened. This is written in our return policy: Please Click Here to see Our Return Policy  Dirt, moisture, power surges, static electric discharges, improper handling, loose wire connections, and improper wiring can cause electrical part failure. This is why our suppliers and we do not warrant electrical parts.

We would love to help you out and have your business! Thanks so much for all your business and support!

Sincerely, Steve Arnold, https://arnoldservice.com

Contact Information:

Steve & Barbara Arnold

11506 Seatonville Road

Louisville, Kentucky  40291

Our Email is: arnoldservice@gmail.com

18 thoughts on “Contact Us

  1. i want to buy the new Trane RLY02807. The instrction that you supplied is for replacement to the RLY02257 .My relay is W-R/RBM 91-9301. did you you have any other instruction to that effect

    1. I am sorry, but we do not have instructions for replacing the relay that you have. Please send me your air handler’s model number and I will be glad to find out which part Trane recommends for your air handler. Please send your model number to our arnoldservice@gmail.com email address and I will be glad to look it up for you.

  2. I am disappointed that you do not offer regular US Postal Service shipping. I am sure the flame sensor I need would cost less than $3 to mail. But the cheapest option you offer is $8.25 UPS Surepost.

    1. Hi Mr. Payne! Thank you so very much for your business! We switched to UPS only about a year ago after our shopping cart quit working correctly with the new USPS box size calculations. We were losing lots of money with USPS because our cart would not calculate the shipping correctly. Our shopping cart techs and USPS did not have an answer to getting the shipping calculated correctly and after 2 months of losing on shipping, we switched to UPS only. I got tired of standing in line every day taking our packages to the post office especially when Covid hit it was not safe. USPS would not pick up after 3 PM sometimes too early so I had to take our USPS orders to the post office every day. UPS has better tracking and many of our neighbors and family members are UPS employees. We want to keep the peace with our neighbors and family members. Ha! I will get your order shipped out tomorrow since today is Sunday. I wanted to add that we give all our customers a UPS negotiated rate that is much less expensive than a UPS Store shipping rate. We do not make anything on shipping. We pay the same as all of our customers. I hope you have a Happy and Blessed New Year! Steve

  3. Hello,

    I am trying to get in touch with the staff member that oversees your website. Can you point me in the right direction?

    Thanks!

    1. Please email us at arnoldservice@gmail.com and I will be happy to answer any questions that you have. Steve

  4. Please provide tracking information for order #53661 if able. It’s been a cold couple of days!

    1. Hi Mr. Smith!
      Your Next Day Air tracking number is 1ZY137171348159414. You will not be able to track your order until late Tuesday night. We did not receive your order until 10 PM Monday night (last night) so your order will not ship until today, Tuesday. All UPS orders ship the next day if we get the order after 1 PM. Eastern Time. Thank you so very much for your business!

  5. Steve,
    I ordered a pair of filter a few weeks ago, have not received them

    1. Hi Mr. Motten! We received a “Mail-In Check Payment” order from you on July 3rd. We do not ship orders until we receive the mail in check from customers. Please mail the check to us and we will ship your order. I will email you the order we received on July 3rd. Thank you so very much for your business over the years! I hope you have a great day and week!

  6. Hello, I am looking to replace a furnace pressure switch 106123 -1.20 PF. I can not find the right part. could you help me? thank you.

    1. Hi Sandra! I am sorry, but we do not stock this part number. If you have a furnace model number and brand name I will be glad to try and look it up for you. I would be best to contact us through our gmail account arnoldservice@gmail.com I am sorry that I can not help you out. Steve

  7. I am having a problem trying to find a flame sensor part number for my Goodman furnace, where do I locate it?.

    1. Hi Lisa! We have a post with Youtube videos about how to troubleshoot and replace a flame sensor on the following page https://arnoldservice.com/problem-your-furnace-main-burner-ignites-the-main-burner-stays-on-for-8-to-10-seconds-then-shuts-right-back-off/ Not every furnace will have a flame sensor. Some furnaces with spark ignition or standing pilots do not have flame sensors. If you would like me to look it up and see which flame sensor your Goodman furnace uses then please send me your furnace’s model number to our email address: arnoldservice@gmail.com and I will be glad to look it up for you. The furnace model number should be located inside the furnace near the burner area. I hope you have a great Easter weekend! Steve

  8. I want to double check with the pros before I place an order for a fan motor.
    I have an Ameristar model 7B0017B100A1 s/n 54312H65F I believe it is 1/6 hp
    the tag is faded out on the fan motor. Several pop up on your site and I’m not sure which one I need. I will send a picture of the name tag if you need it but I don’t see how to attach it on this contact form.
    Thank you for your help.
    My cell number is 573 576 1544 if you need to call me.

    1. Hi! Thanks for contacting us. I answered you through our email account. arnoldservice@gmail.com.

  9. Hi Steve,
    I have a Trane XR80, it acts up every once and awhile and multiple HVAC contractors have looked at it to no avail. The furnace gets to temperature then cycles off but then tries to start again right away and then kicks off, it will usually do this three time in a row. I’ve changed the flame sensor recently and that did noy fix the problem.

    1. Hi CC! Sorry that you are having problems with your Trane furnace. I would like to suggest that you make sure that your pressure switch is staying closed the whole time the draft inducer is on. I have seen pressure switches open up when the gas ignites. We have a post about this problem on the following page that I hope will help you out: https://arnoldservice.com/problem-i-purchased-a-flame-sensor-from-you-for-my-goodman-furnace-the-new-flame-sensor-did-not-fix-the-problem-my-furnace-still-lights-for-7-to-10-seconds-and-then-the-gas-goes-out-what-could-be/ You might have a loose connection somewhere or need a new control board. I hope you can easily find and fix the problem. Steve

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