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Problem: AC Unit Not Turning On-How to Fix it.

troubleshooting air conditioners and heat pumps

Problem: My air conditioner will not turn on. What could be the problem with my AC not turning on?

Answer: I found this excellent YouTube video from Word of Advice TV that explains many problems that can cause your Air Conditioner to not work or come on. This is one of the best videos I have ever seen on troubleshooting an air conditioner. I hope this helps you find and fix your air conditioner or heat pump system. If you have any questions please respond in the comments below or email me Steve Arnold at: Support@arnoldservice.com. Thanks so much for giving us the opportunity to serve you! Hope you have a blessed day! Steve

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Top 10 Air Conditioner Service Call Problems

troubleshooting air conditioners and heat pumps

Many people have trouble troubleshooting and finding out what is wrong with their air conditioner when it does not work. I found this excellent Youtube video from Word of Advice TV that shows what are the top 10 air conditioner service call problems. I have the video below. I have the problems listed below the video.  You can see that many of these problems can be easily fixed and are easy inexpensive problems.  I counted 17 top problems and 9 honorable mention problems. I hope this helps you find and fix your air conditioner’s problem. We would love to help you out and earn your business. Please email us anytime if you have questions. Support@arnoldservice.com

  1. Bad Capacitor. Please click here to see the capacitors we sell.
  2. Refrigerant Leaks
  3. Plugged or stopped up condensate drain line. If you have a condensate pump make sure the pump is working and the condensate pump safety switch is not open.
  4. Bad control board on furnace or heat pump.
  5. Bad condenser fan motor. Please click here to see the condenser fan motors we sell.
  6. Bad blower motor or bad blower motor capacitor. Please click here to see the blower motors we sell.
  7. Compressor shorted to ground. (will need a new compressor).
  8. Dirty furnace filter
  9. Tripped AC Breaker (If your AC is not coming on I would suggest turning the breaker completely off and back on again to make sure the breaker is on. Do not touch anything metal on your circuit breaker box for safety).
  10. AC completely out of refrigerant (Freon).
  11. Dirty Condenser Coil
  12. Bad Contactor. We sell contactors on the following page: Please click here to see the contactors we sell.
  13. Drain pan coil leaking water.
  14. Mouse or insect damage in the control box.
  15. Broken or loose wires.
  16. Locked Rotor on compressor. Might use an SPP6 to unlock compressor. Please click here to see the SPP6 compressor hard start booster we sell.
  17. Inefficient Compressor where the valves are blown on the compressor.

Honorable Mention Problems:

  1. Furnace switch turned off on the side of the furnace.
  2. Blown AC disconnect fuses.
  3. Evaporator Coil completely clogged with lint and dirt.
  4. Restricted metering device. Either restrictor pin orifice or TXV stopped up or not working properly.
  5. Cracked condenser fan blade.
  6. Thermostat bad or thermostat batteries bad.
  7. Low voltage transformer bad. Please click here if you are interested in the low voltage transformers we sell.
  8. Door safety switch on furnace not pushed all the way in. Furnace blower door is loose.
  9. Vandalism where someone intentionally did something to cause the AC unit not to work.
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Why is my new heating and air conditioning system not heating and cooling my house properly?

troubleshooting air conditioners and heat pumps

We have this questions asked many times over the years and I want to post my response to this frequently asked question: I am so sorry to hear that you have spent all this money and still do not have a furnace and air conditioner that are working properly! I have this problem asked many times over the years and my answer is:  I would strongly recommend that you have your HVAC contractor do a Manual J Heat Gain and Heat Loss calculation on your home before installing a new furnace or doing any other work. We are required here in Louisville, KY to submit a Manual J calculation to the Housing Department, Code enforcement before a permit will be issued to start a new installation. Without the Manual J calculation, it would be a guess as to what size equipment needs to be installed and this is why many people get the wrong size equipment. Requiring a heat gain, heat loss calculation protects the homeowner from getting the wrong size HVAC equipment installed. Most companies have a Manual J computer program where they enter the required information like the home’s orientation (facing north, south, etc.) the amount of insulation, window types, door types and all surfaces that gain or lose heat and more. The computer program will figure the amount of heat loss and gain and tell the contractor what size HVAC equipment needs to be installed.  I would recommend that you get this Manual J calculation completed for your home so you know for sure that you are getting the right sized HVAC equipment installed. Even though it is a pain and extra expense for the homeowner and contractor this insures the right size equipment is installed and is invaluable for protecting your energy bill and comfort. We have many other air conditioning and heat pump troubleshooting pages. Please click here to see more troubleshooting advice. Please click here to see the many name brand air conditioner and heat pump repair parts that we sell. We would love to answer your questions and earn your business! If you have any questions please email us anytime: Support@arnoldservice.com

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Problem: Why is my fan blower motor running all the time?

Problem: We have many people ask, “Why is my fan blower motor running all the time. My blower motor will not shut off?” “Why does my fan motor run continuously when I use my furnace?”

Answer: I found a real good Youtube video made by ACServicetech that explains 4 reasons why fan blower motors run continuously. In this video ACServicetech goes over why the Blower Fan Motor Won’t Shut off/Continuously Runs and some of the most common reasons why furnaces or air handlers have this problem. ACServicetech shows step by step Troubleshooting on how to figure out what is causing this problem. This is a great video that I would highly recommend that you watch  if your fan motor is running continuously. Many thanks to ACServicetech for making this informative video! If you have any questions please feel free to email us anytime or respond in the comments section below. We have many heating and air conditioning troubleshooting links, Videos and Resources on the following page: Please click here for more troubleshooting resourcesWe would love to help you out and earn your business! Our email address is: support@arnoldservice.com

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Top 10 Reasons Why the Blower Fan Motor will not come on. Furnaces, Air Conditioning and Heat Pumps

Questions: We have many people ask, “how can I find out why my fan blower motor is not working?” “Why does my fan motor not work when I turn on my furnace or air conditioner?”

Answer: I found a real good Youtube video made by ACServicetech that explains the top 10 reasons why fan blower motors will not come on. ACServicetech goes over what to look for in the system, components that fail most often, how to test the components, where to take readings with a multimeter as well as other tips! This is a great video that I would highly recommend that you watch  if your fan blower will not come on. Many thanks to ACServicetech for making this informative video! If you have any questions please email us anytime. Our email address is: support@arnoldservice.com. We would love to help you out and earn your business!

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Question: How do I troubleshoot my Gas Furnace Spark Ignition Control?

Troubleshooting Gas & Electric Furnaces

Question: We have many nice people ask us questions about why their spark ignition gas furnace is not working right? Some of the problems are:

  1. My furnace does not spark.
  2. My spark ignition furnace will not light the pilot.
  3. My spark ignition furnace will not light the main gas valve.
  4. My spark ignition furnace cuts the main gas valve on for a short period of time and then cuts the gas right back off. What is wrong?

I found two real good Youtube videos below made by ACservicetech that will definitely help you in troubleshooting gas furnace spark ignition problems. Thanks to ACservicetech for making these two great videos. If you have any questions please let me, Steve Arnold know. Our email address is: support@arnoldservice.com. I would love to try and help you out!


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How do I adjust the gas pressure on my natural gas furnace?

White-Rodgers Goodman Furnace Gas Valve 36G22-254

Question: I have a Super Quiet 80 Achiever Series by Rudd furnace. It works great when it wants to. Intermittently it will shut down at night and we have to wake up cold in the morning. Troubleshooting reveals the first burner of the 3 always lights like it is supposed to, but the other 2 don’t always follow suit. Sometimes they light off and other times they try twice , fail , and the furnace shuts down till we reset everything and start over. Service tech came out, cleaned the ignitor, checked everything he could think of and it seemed to work well while he was here. He said we could possibly have a low gas pressure problem. I guess I’m looking for some professional input before calling him back and start the high priced guessing game again.
I would really appreciate any input you could give me. Thanks in advance !! Joe

Answer: Hi Joe! Sorry to hear that you are having trouble with the burners not lighting all the way across sometimes. This probably occurs most often when the furnace is cold and trying to light and start. If the service tech did not already do this I would suggest that you turn the furnace and gas off, take the burners out and blow them out with compressed air and use a wire brush to clean them out on the outside. I would unscrew the gas orifices and blow them out with compressed air. I would suggest either cleaning or replacing the flame sensor while you have the burners out. If you need part numbers please send me your furnace’s model number and serial number to our email address: arnoldservice@gmail.com and I will give you the part numbers. If you are still having problems with the two burners not lighting properly I would suggest adjusting the gas pressure up on your gas valve. I would suggest turning the adjustment screw counter-clockwise 1/4 a turn and test to see if this helps. Be ready to turn the furnace off with the power switch if the furnace does not light right away because if the gas valve is not adjusted properly it can cause delayed ignition (small explosion) and this is not good. I have seen delayed ignition blow furnace doors off! There is a good Youtube video on how to properly adjust gas pressure on the following page: https://www.youtube.com/watch?v=xvQabz6d_4g  Thanks to ACServicetech for making this great video! Your problem sounds like either dirty burners or gas pressure on the gas valve set too low. I hope you can find and fix this problem soon! Steve

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Honeywell Smart Valve Ignitor and Flame Sensor Troubleshooting

Honeywell SV9501M2528 smart gas valve

We have had many people ask us about how to troubleshoot Honeywell Smart Valves. I found a real good Youtube video made by ACServicetech which explains how to troubleshoot Honeywell Smart Valve gas valves below. I hope this will help you to easily troubleshoot your furnace problems. We sell one Honeywell Smart Valve on the following page: https://arnoldservice.com/product/sv9501m2528-honeywell-smart-gas-valve/ We sell the  Honeywell  Smart Valve complete pilot burner assembly on the following page: https://arnoldservice.com/product/70l5401-honeywell-smart-valve-complete-pilot-burner-assembly/ Please email us anytime if you have a question. Our email address is: support@arnoldservice.com. We would love to try and help you out!  We hope the following video will help:

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Fuse on my control board blows constantly. How do I find a Low Voltage Short?

troubleshooting air conditioners and heat pumps

We have many customers ask how to find a low voltage short when the low voltage transformer is burning up or the fuse on the control board constantly blows? Most of the time I have found that shorts occur in the thermostat wires that go out to the outdoor condensing unit. Wear and tear of sun light, animals or weed eaters usually cause these shorts. I would suggest inspecting the thermostat wires for cracks, wear and tear. Pay close attention to where the thermostat wires go through the body of the furnace or air conditioning unit. Many times the thermostat wires will short out against the body of the furnace or air conditioner. I found this real good Youtube video on how to find low voltage shorts by ACservicetech. I hope this great Youtube Video will help you out in finding where the short is located. Thanks so much to ACservicetech for making this great video! If you have any questions please email us anytime: support@arnoldservice.com

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Problem: Why is the pilot light on my furnace going out after a new roof installation?

Troubleshooting Gas & Electric Furnaces

Problem: The pilot on my furnace will not stay lit after we had a new roof installed.  The only changes I’ve made are: New cheap $1.58 furnace filter (30-day) Ace Hardware, New roof and New roof vents (my attic is SO windy compared to before) Maybe the roofers disconnected the furnace vent in attic and it’s causing a back-draft? Thanks greatly for any help. I’m very desperate! Lori

Answer:  Hi Lori! There are many reasons that could cause a pilot to not stay lit. One reason could be a bad thermocouple or gas valve. We discuss this problem with the thermocouple in a post we have on the following page: https://arnoldservice.com/problem-furnace-water-heater-pilot-will-stay-lit/ Other things to check would be, since you had a new roof installed:

1. Many times the roofers knock, sand off the shingles, dirt or rust on to the burners or into the pilot light and the pilot and burners need to be cleaned to work and burn properly. You should have a nice blue flame that encompasses the thermocouple. If the flame is not blue or not strong you probably need to clean the pilot. If the pilot is yellow the pilot needs to be cleaned.
2. Rust or dirt that falls on the burners can cause delayed ignition which would be like a mini explosion when the furnace tries to light. This could cause the pilot to blow out when the furnace ignites. This usually happens when the furnace tries to light after it has been off for a while (furnace is cold).
3. Check the furnace when the burners are on and make sure they are fully burning a blue flame from the front to back all the way. If not then the burners might need cleaning, the vent could be stopped up or if not burning properly only when the blower is on then this would be a sign of a heat exchanger leak.
4. Check to make sure that the hot gas is all going up your vent stack through the roof by feeling around the bonnet where the vent attaches to the furnace. If any heat is coming out around the bonnet when the gas is burning on your furnace then your furnace is not venting properly and you need to turn it off because this can be dangerous. Need to get the vent fixed.
5. The furnace and water heater vent as you know should run a couple of feet above the roof and not terminate in the attic. This is dangerous if it vents up in your attic. I could cause a fire or allow carbon monoxide into your home.
I hope this gives you some things to look for. I hope you can easily and inexpensively find and fix the problem. I hope all that the furnace needs is a good cleaning. Thanks for asking this question!
Steve