Customer Testimonials

Eric

Posted: 12-18-04

I would like to express my sincere gratitude and satisfaction in my dealings with Arnold's Service Company. After isolating an igniter failure with our home furnace I was able to find the necessary part online with Arnold's. The website was very navigable with an accurate description and corresponding photo. This coupled with a competitive price and easy tracking instructions made for a easy transaction which is not often the case with internet ordering. When the package arrived a personal scrawled thank you and installation instructions were included in the box. Arnolds will always be my first choice.

Sincerely,

Rod

Redmond, Washington

Posted: 12-22-04

Steve,
I've had my Aprilaire 700 running for a little over a week now and it really makes the house more
comfortable this winter. I appreciate all of the tips and information you have made available on your web
site. It made installation a lot easier. And your prices are great!
Thanks,
Dave

Posted: 12-22-04

Steve,
Just wanted to say how pleased I am with your service. Will recommend your business to others.

Thanks again for the fast service and have a great year.
Dan

Posted: 1-12-05
Ken:
I found your website on a search for Aprilaire filters on the web because I have had bad experiences with two other websites that I have been ordering from and had on my favorites list. They are now removed.
I ordered a 2400 filter media and 3 water panels for my model 600 on Monday Jan.3 and they arrived today Jan. 5. They are factory replacements and packed with care and the prices were great. They are already installed after only two days. Even a thank you note in the box. Like the kids say "You Rock, My Man!"
You have my business from now on. Keep up the good work!
Tom
Shortsville, NY

Posted: 1-15-05

Steve & Barbara:

I forgot to do this at the time, but better late than never. I wanted to let you know that you provided excellent customer service. I received my
A/C filter two days after submitting the order. Outstanding! In this day and age, where great customer service is the exception rather than the
rule, I just wanted to let you know that I appreciate your professionalism and care.
I will definitely do business with you in the future.

Thanks again!

Posted: 1-21-05

I want to thank you for providing fast response and shipment of the items I bought this week. I notice that my furnace was not lighting (the igniter was not working) I did a quick search on the internet found your site order the items that I needed, request next day delivery because it was late in the afternoon and did not think the order could be filled or shipped until the next day so I was expecting to be without heat for at least three days. I was contacted shortly after placing the order and the order was filled and shipped the same night with the shipping changed from next day to regular because the person that called me told me that due to my location that it would arrive the next day anyway. They then inform me that they would refund the difference; I receive the items the next day and slept in a warm cozy house. I also received confirmation on the shipment, and added instructions on how to install the items orders with tips and cautions.

You are a great company to work with and I will tell anyone to check out your web site and what great customer service that you provide.

A satisfied customer

John

Posted: 1-22-05

Just wanted to thank you for the awesome service. The fast email order confirmation plus tracking number was very reassuring. I ordered the filters on Monday and received the package Tuesday! Very quick service. I will definitely use your site in the future since you had the lowest price I could find and delivery was the fastest I've ever seen.
THANKS!

Steve

Posted: 1-22-05

I will tell everyone where I found the best price and it is genuine Bryant ignitor. It cost $28 plus a very reasonable $6 for shipping. I saw prices as high as $158 from other rip off artists but the hero in all this was Arnold Service. I found them after I posted the original message, ordered and it was shipped out to me today. I highly recommend this shop!

Bravo! http://arnoldservice.com
Dale, from Indiana

Posted: 1-23-05
Hi Steve and Barbara,

I received the valve this afternoon and installed it and my humidifier works
great. I wanted to thank you for the quick service and tell you how much I
appreciate the way you do business. It was wonderful to get your blessing
at the end of your note. People hardly EVER say that, afraid that they
aren't "politically correct".

Thanks again and God bless you, your family and your business.

Larry

Posted: 1-30-05

Hello, Steve and Barbara,
I just wanted to let you know how pleased I am with your service. I
received my valve within three days and have constant heat again. I also
like the fact that you offer solutions to common hvac problems, that may
preclude purchasing your products. (stand up business people! ) I have you
bookmarked, and not that I am hoping for more problems, but at least I know
where to go for help.
God bless you and your's as well,
John

Posted: 2-2-05

Hello Steve and Barbara Arnold,

Just received the shipment today and wanted to thank you for offering such great service at a great price on a product that I have used for years. Wish I had know about you years ago but now that I do, I will keep ordering from you.

Thanks again,

Tanya

Posted 2-2-05

Dear Steve & Barbara Arnold
I want to thank you for your excellent service. The control panel arrived today, absolutely amazing. This is way over and above what I would consider normal service.
Many Thanks
Martin

Posted 2-5-05

Just a note to thank you all for the great job in packing my ignitor order. It arrived in great shape thanks to your concern. Thanks as well for the info on installing ignitors and for your very informative web site. PS --that is the best handwriting I have seen in many a moon. God bless you two as well !

Bill

Posted 2-5-05

Steve,

WOW! You guys are quick! I ordered on Weds and received on Friday...! Thanks for the prompt shipping. I will continue to use your services and will forward friends and relatives to your business.

Thanks Again,
Jose

Posted: 2-24-05

Steve and Barbara -

Thank you so much for your great service. I am so impressed with how quickly you sent the part I needed and how well it was packaged - it arrived the next day and my furnace was running again just a day after it broke. There is not a single part of this transaction that was not flawless, from the easy ordering, confirmation and tracking number to the packaging and incredibly fast delivery. All businesses should be run as well as yours.

Best of luck to you in your future endeavors!

Posted: 2-24-05

Mr./Mrs. Arnold,

I ordered a package of three filters for my air handlers from your company on Friday, February 18. I am always a little leary dealing with companies out in "cyberspace" because I like to deal with someone I can see and hear. But I could not find the filters I needed anywhere locally. I did a quick Google search and found several places that had the filters. Not only was your company's prices the lowest, but I went on to read of your apparently strong Christian upbringing and stated values.

I placed my order and within minutes I received an order confirmation. Within a few hours, I had a UPS tracking number. I received my package of filters yesterday, Tuesday, February 22.

Thank you for your prompt and expedient service.

God Bless You and keep up the good work!

Ben

Posted: 2-27-05

I just had to write back and tell you how fantastic your service is! I
ordered this equipment on Thursday afternoon and it appeared on my doorstep
on Friday morning! Very impressive!

Thanks much, I am putting in the humidifier this weekend!

Steve

Posted: 3-11-05

To all at HVACMECHANIC.COM

Just a recommendation for a great place to get spares - I found these guys on the web and they are a fraction of the cost of other places and have things that are really hard to find elsewhere. I have left questions on your forum site previously regarding the problem with my Furnace and air conditioning system - the blower would cycle on and off repeatedly even though the temperature was correct within the house or even if the digital thermostat unit was turned off. A new control board for my Goodman GNMPT-40 from Arnolds service solved it. Friendly service, prompt delivery and good instructions in the kit. They deserve the business and I think the site would help a lot of the people who have issues out there.

Best wishes Kevin

Posted: 3-11-05

Steve and Barbara Arnold,

WOW! That was fast shipping! I just got the ignitor...installed it...and our
heat works again! Good thing, as it looks like it will be a cold weekend!
Thank you for the great deal and the super fast shipping. I will definitely
do business with you again!

Greg

Posted: 3-14-05

Dear Barbara,

I received the SPP6, compressor hard start booster, late this afternoon and installed on my outdoor air cooled condensing unit and it now works like a charm. The A/C system was installed over 7 years ago and it cannot have more than 30 hours on it. I live close to the Ocean and we rarely have a need for A/C.

Last year I went to switch on the A/C only to find the compressor was stalling out - (uggggh).
Being somewhat handy I decided to change out the starting capacitor and the compressor still did not start.

I have for the past year been fighting off paying $2,000 for a new condensing unit to be installed. Last week my wife told me to get it fixed because my Father (85) is coming for the summer and we will need to have the A/C when he is here in case it gets too hot for him.

I was searching Google for a discount A/C and came across your site and ordered up the Super-Boost as a last resort before being raped by my local A/C guy.

$18 well spent - the freight cost more - but it's the best value I've seen in a long time.

Best regards,

Philip, California

Posted: 3-30-05

Just wanted to say thanks for the order and the very nice shopping experience, all the way from order entry to delivery and tracking.

Since I bought several filters, I probably won't need to re-order for a while, so I did not want that to reflect on my satisfaction. I will pass along your name to my friends, the best compliment I can pay you.

Thanks, Steve

Posted: 5-16-05

Steve Arnold,

I received my A/C fan motor that I ordered from your company on the internet. I got it in 3 days too. My brother came over and installed it the next day and it's working great! Thank you so much for selling the fan motors at a reasonable price. Most places I'd checked were 2-3 times your price..... Thanks again.

Sincerely,

Elizabeth, Satisfied customer

Posted: 5-21-05

Hello to the Arnolds,

Just wanted to let you know that I received my condenser motor in one day. That's fast. Got it installed and now have cool air blowing upstairs. I know where to get my AC parts from now on and I will tell others. Thank you so much for the great service and help. John in Alabama.

Posted: 5-21-05

Hi Steve,

Just wanted to thank you again for your excellent advice and support! I hooked everything up as you suggested, and it worked perfectly. Sounds like a new unit, and the cool air is great too!

You all have a great day. I look forward doing business with you the next time I need HVAC support. You are running a very fine company and I would recommend you to anyone. Thanks again.

Chuck

Posted: 5-22-05

Mr. Arnold I ordered a motor back around 4/29 after you helped me diagnose my a/c problem. I just wanted to thank you a ZILLION TIMES for helping me out...You saved me at least 450-500.00 dollars...Everything works great!!!!!!! Thank You Again...Rodney

Posted: 5-24-05

Hi Steve,
I received the part and it was exactly what we needed, my system is now working, thank you so very much. I must compliment you on the excellent customer service you provide, Byron and I will forever recommend you to our family and friends. I pray that God will continue to bless you, your family and your business keep up the good works!

Jacqueline

Posted: 7-20-05

Mr. Arnold,

Thank you for your prompt service and attention to customer service. I ordered my part on line and left the incomplete e-mail for the return info. You personally called this morning and checked on the UPS tracking number. The part arrived with in minutes. I received better service and felt more comfortable on line than dealing with local vendors in person. You give great customer service and exceptional pricing and say what you mean, as far as pricing and service.

Sincerely, and wishing you all the best in your business,

Mark

God Bless

Posted: 8-12-05

Hi Steve,

Well...you guys are better than great. I ordered the KT-15X-1UL Condensate Pump from you 2 days ago at about 3 in the afternoon and it's already here! A brand new pump, top of the line, packed perfectly and at a super price. I can't believe it got here so fast.

Thanks a lot folks. I am doing a house remodeling job and if I need anything that you people carry I'm sure going to order it from you. Ordering online from you has been a safe, fast and pleasurable experience.

Thanks again.

Mike

Posted: 8-25-05
I just wanted to write and tell you how much we appreciate your company. We received our part today, put it in and our air conditioning is working perfectly. It was your troubleshooting section on your website that helped us diagnose our problem. Earlier this year our igniter on our York heater went out and that is when we found your website online. We were able to figure out then that what we needed was the igniter switch and we were able to order it and fix it ourselves. Once again we have fixed the problem ourselves and saved a lot of money. Most of this is due to your very informative website.

Thank you very much,

Sincerely,

Linda

Posted 8-25-05

Dear Mr. Arnold and Company:

Just a note to say thank you for the quick service I got when I recently ordered a thermostat. You were kind enough to answer all my questions prior to the sale. I ordered and received the unit within two days. You are really a breath of fresh air in a world that seems to have forgotten what good customer service is all about. I won't hesitate to recommend your company to all of my friends.

Best Regards,

Allen

Posted: 8-25-05

Hi:
Just wanted to thank you for your great service. Once I replaced
the part, it worked right away. With you, I saved a few hundred dollars.
I learned after making a few calls that the air condition community
won't sell you the part separately and if they do, it will be at a high
price.
Thanks again.
I will keep your site to recommend to others.
Sam

Posted: 8-26-05

I gotta tell you. You have about as efficient operation as I’ve seen. You sent me what I paid for, quicker than I thought you could. You charged me a reasonable price for the item and shipping and thanked me for the purchase. I can’t think of anything more I could ask for. My only regret is straitening fins is all I know about ACs and therefore I won’t become a steady customer. You should be proud. Keep up the good work.

Bill

Niceville FL

Posted: 9-22-05

To: Arnold's Service

I just received a part that I had ordered and I wanted to tell you and your staff thank you. I am a single mother and live alone in my own home and last winter I noticed one morning my house was really cold, I could hear the furnace going on but no hot air was coming out. I was very upset this is not the first time this has happened to me it was 5:00 am on a snowy morning, who was going to come at that time and how much would an emergency call cost me. Like I said I am a single mother and I just don't have the money to pay for emergency service so I got on my computer and GOOGLED "furnace problems" and your site was the first site I saw and I was amazed at the detailed, informative information that was there. I found my problem and it was so easy to understand what I could do that I went to my furnace and did the instructions step by step and needless to say it was up and heating our home in a half hour tops. What can I possible say to you and your staff on how much your website has helped me and my family. This year I listened to your advise and I ordered a spare Igniter and flame sensor so that this will not happen again. I wanted you and your staff to know that your professional information saved my family from the cold and myself from a costly repair. I will continue to order from you for any future needs and will gladly give your company name to all my family and friends. I would also allow you to use this story on your web site as an example of how much your company can do to help any one in need.

God Bless us all.

Thank you so very much

a very satisfied customer

Mary Beth

from Rochester New York

Posted: 10-9-05

Hello,

Just a quick note to say “Thanks”… I needed a furnace motor and purchased one from you last week. The price was fair, it was shipped quickly (and at a fair price), and the furnace works again (a good thing with the recent cold snap in Wisconsin). The detailed descriptions were helpful to ensure selection of the correct motor and avoid disappointments. I also appreciated that you included the required capacitor with the motor. I’ll look to you again for any future needs of this type.

Bob

Posted: 10-12-05

Hi There,
I just had to write to say I'm extremely thankful for your help in getting
my air conditioner back up and running! The Term-Loc works like a
charm...I'm so glad I found your very informative web site to investigate
what the problem might be. Before I found your site I had no clue about air
conditioners and now, with the knowledge I gained from your site, I just
saved myself anywhere from $100.00 (for a service call) up to $3500.00 (if
we were told we would need a new AC system) by installing the Term-Loc!
Once again, thank you so much for your help!
Cheers,
Chris

Posted: 10-14-05

Dear Steve:

Just a quick note to let you know that you have a customer for life. I had a furnace problem which I thought might be a control board. Reading through the troubleshooting section on your website confirmed my suspicions. I ordered the control board and it arrived much sooner than I thought it might. Installation was easy and my furnace is back in operation again ready for another northern Indiana winter. Your price was the best Ive found! Thank you for the great service and prices. If ever I am in need of a furnace part I will be back. Again thank you .

J.L.

Posted: 10-17-05

I just wanted to pass along my thanks for the way you processed my recent order of two air filters. I placed the order via the internet the evening of Oct 11 and it arrived the afternoon of Oct 14. It also appears to be exactly what I was looking for. Service seems to be a lost art, but I was very impressed with your company. I only hope I can "find" you again when it's time for next year's filter replacements.
Thank you,

Ronald

Posted: 10-23-05

I wanted to take the time to say thank you for your web site that was so helpful in isolating my problem with my Air and Heating unit. You have saved me an estimated $175.00 dollars! It was a bad Contactor. When the part arrived I had it installed within 15 minutes and was running great.

Since my wife stays home with my children (we homeschool) we are always looking for ways to save money! Thank you all so much for what your doing! My God Bless all of you!

Sincerely,

Keith

Posted: 12-15-05

Steve,

The ignitors I purchased from you arrived safely yesterday afternoon --
the day after they were ordered and exactly what they were supposed to
be! Outstanding customer service!!! The entire on-line shopping
experience was one of the better that I have had the opportunity to
use. I greatly appreciated the fact that your web page was truly
informative, not just part numbers and prices. I got the needed part at
a good price in a timely fashion and learned something about a subject
I knew nothing about. It just doesn't get much better than that! Again,
thank you, thank you, thank you. Keep up the good work!

Have a Happy and safe holiday,

Charles

Posted: 12-16-05
Dear Steve and Barbara Arnold,

I just received my order of 2 surface heater igniters and they were in wonderful conditions and I even installed it myself and we are now enjoying our warm house in this very cold weather. I am keeping your email address for any future needs. Again, thank you so much and God bless you too and may you have a wonderful holiday season and a prosperous new year to come.

Sincerely,

Des

Posted: 12-17-05 -Christian bother repairs his own furnace! This is a wonderful Christmas story that really makes us feel good.

This note is merely to thank you for the excellent information on your web site. It is about 11:30pm on a Friday evening and our furnace would not stay ignited. After looking at it and becoming very frustrated I got on the internet in a last ditch effort to not have a cold night and have to call someone on a very expensive service call tomorrow. We do not have a lot of extra money right now so that money would have been money we didn't spend on our children's Christmas presents.

After reading your sight I discovered I had a dirty flame sensor. I just cleaned it with some steel wool as you suggested and it is working fine now. Thanks again, from one Christian brother to another. God bless you, and happy holidays!!!

Posted: 12-17-05

My shipment arrived arrived yesterday just 2 days after ordering from you. Too often we do not show appreciation for good service and excellent prices so I wanted to compliment you and your Company on both. I priced the products received from you both locally and on the internet and of 6 quotes, yours was the best. To then receive a tracking number and 2 day delivery was icing on the cake.

I have placed your web site in my "Favorites" since I will be giving you my business for these kinds of products in the future.

I also appreciate the little personal touch you included with the order.

Best regards and Merry Christmas.

Jack

Posted: 12-21-05

Dear Mr.& Mrs. Arnold:

I received my Little Giant Condensate Pump today.

Thank you, for your prompt and speedy service.

I cannot say enough about your great customer service.

I will definitely be a return customer, and I will recommend your

business, to others, in need of your services.

Thank you again, and a very Merry Christmas, and Happy New Year,

to you and your family.

Sincerely,

Richard

Posted: 12-24-05

Thanks for the quality part, timely service and great price. Others sell
this part for more than $100 over what you charge. Local dealer wanted over
$160. Hope you dont mind but I made up a card for the bulliten board at work
saying that you were the place to go to for HVAC parts.

Jimmie

Posted: 12-30-05

Steve & Barbara,
I just wanted to thank you for your recent prompt service. I can't tell
you how amazed I was last week when I got a UPS shipping notification e-
mail late on Friday afternoon -- within just a couple hours of placing my
order. What great turnaround time, especially at the beginning of a
holiday weekend! Even with the holiday break, the parts arrived on
Wednesday, and I'm already enjoying the comfort of a humidified house
again!
Not only was the service prompt, but your prices are excellent. I could
have easily paid twice as much for the Aprilaire 4040 solenoid elsewhere
online. I'm glad I did my homework.
You can count me among your satisfied customers.
Very truly yours,
Scott

Posted: 01-04-06

Just wanted to let you and your company know something. I know you will always here from people the negative aspects, but I would like to commend you and your business for running a very professional and timely mattered business, as well as your pricing is the best I have seen, its nice to see people running a business looking to make a living and not a killing. I would do business with you time and time again and will let my friends know about your website. I wish we knew of your services earlier.

Tommy

Posted: 01-10-06

Steve,

I have already received the UPS package containing the ignitors. I received it in first-class shape in a box that obviously had been packaged with love. What a business you must run and how fortunate folks are who have you around to help. Thanks for the great service and kindness exhibited from my first email to you until I received the ignitors. It is a joy to do business with you. God bless you and your wife many times over with peace and prosperity, health of mind, body and soul. Thank you very much.

Don

Posted: 01-18-06

Dear Arnolds,

We received the hot-surface furnace ignitor today for our furnace....

	Your website was easy to navigate and we were able to locate the exact part we needed.
	The pricing was excellent (we were suffering sticker-shock from the pricing on some of the other sites we visisited)...your price was approximately 80% lower.
	The follow-up order confirmation, shipment & tracking email services you provided were wonderful.
	The part arrived today! We weren''t expecting to arrive until next week & it's cold here! We needed our furnace working again!
	The ignitor was still wrapped in the smaller factory Pro-Tech box which was also protected inside an over-sized cardboard box by being completely surrounded with newspaper which served as excellent protection for this delicate part!
	I installed the part this evening and our furnace is running like a champ!

Thank you Arnolds Service Company for your excellent service!

Posted: 1-26-06

HI!

The UPS driver came rumbling up my driveway at 7PM last night !! Everything looks fine at the outset - great packing - everything handled in a very professional manner !! Thanks
much, Craig, River Falls, WI

Posted: 1-26-06

Hi just a note to say thank you for your fast and efficient service. It is a pleasure to deal with a business like yours especially when you can not get the part in your own town or you have to wait a week for it to come from 90 miles away. Your service was fantastic in every way and your response was the fastest I seen in a while and last your packing was great there was no way that my part could have got damaged. I installed it and wala fire the wife was very happy. Oh buy the way you all are a very rare business I have never seen a more helpful site for helping to troubleshoot or give info on parts. In the future you can count on me to purchase parts .Customer service is 5 star can not get any better .

Signed: Very impressed and happy customer

Thank you Phil and Patti

Posted: 2-2-06

Hello Steve and Barbara,
I just wanted to say that we really appreciated your wonderful service. Your
communications should be used as a standard in internet business. It was the
very best we've ever had the pleasure of receiving in all our many years of
doing business online. Bravo!

Also, after a week and a half without any heat, not only were we grateful to
receive our new ignitor, but we were so pleasantly surprised to see a second
unit, just in case. We have put your website in our Favorites on our
computer browsers and your company is filed in the front of our house repair
folder. (This is where we look when we need to buy new parts for anything in
our house.) We will definitely be ordering from you folks again, and are
recommending you to all our friends and neighbors.

In our opinion, you are the best in the business! Keep up the good work!

Thanks again,
Kathleen

Posted: 2-18-06

Dear Steve,

I want to thank you so very much for providing invaluable advise for trouble shooting my furnace troubles and for providing replacement parts at such a reasonable price! Your business has saved me a $100.00 service call and parts mark up on the parts I ordered from you. God has truly blessed you with your beautiful grandchildren, you are indeed a blessed man and it's no doubt attributed to your honest, fair, and Christian business practices which help so many people like me. It's so refreshing to run across a business such as yours. I will recommend you to all of my friends and family. May God continue to bless you and all of your family,

Very gratefully Yours from a very satisfied customer,

Fred

Posted: 2-23-06

Mr. Arnold, I received your model 700 Aprilaire humidifier and installed it last night. Everything is working great!

I also would like to take the time to tell you that the extra steps you take in packing and instruction that is included

with the product is second to none. I have bought a LOT of things on the net, but your extra care in taking it to the next level

is very impressive. Don’t ever think the extra time you put into your products is not appreciated by your customers.

I can guarantee you the next time I need a product you offer I will be returning to your site immediately!

Thank you!

Rob

Posted: 3-6-06

Steve and Barbara,

I just wanted to thank you for your excellent service. Your Internet business should be the standard for others to aspire to.

My fan-limit switch arrived in less than three days. Installation was easy and the furnace runs great. I appreciate your troubleshooting tips and your well thought out website. With no need of a service call and your low price, a lot of money was saved on this one repair. Your website is my first stop for future HVAC repairs.

Thanks again,

John

Posted: 3-7-06

Hello Steve & Barbara,

Thank you for reinstilling my faith in American Business. I have never received such fast ( 25 hours from order to delivery) and accurate service from any other business, much less an internet based organization. You all prove that there is an alternative to the "big box" business plan.

As a life-long do-it-yourselfer, you are my heroes!

Warmest wishes to you, as you have helped to keep my family warm this winter,

Art

Mundelein, IL

Posted: 4-19-06

What great service guys. I ordered on Sunday, received my run capacitor on Tuesday and have my AC unit up and running 10 minutes later. My wife thinks I'm Superman. Thanks again!

Mitch

Posted: 4-24-06

I happen to be a not-so-proud owner of a Goodman-Janitrol Gas furnace (I've been told they're not the most reliable). I'm the typical Harry-homeowner tightwad who wants to "Do it Yourself" when it comes to upgrades or problems. Last year, I purchased an Aprilaire furnace humidifier from you for HUNDREDS less than it would have cost to buy the same unit and have it installed by a professional. This is my first home, so I had absolutely no experience with how furnaces work. I feel so fortunate to have come across your website--the general information about my particular furnace, along with the excellent installation instructions that you included with the humidifier gave me the confidence to install the humidifier myself in less than a day (and now
my family of four is much more comfortable during the winter).

Then, just a couple of months ago, right as a March winter cold front came through, the heat stopped working (new home, less than 4 years old). In a panic, I started calling local HVAC service companies, not
even considering that this was something that I could take on. As I went through the yellow pages listening to one outrageous quote after another (many tacking on premiums for same-day-service, if available), I started to think there had to be an alternative. Fortunately, I still had www.arnoldservice.com bookmarked on my computer. Within seconds, I was able to diagnose my furnace's problem from the excellent troubleshooting guides on your site--I had a malfunctioning ignitor, and this seemed like a very inexpensive and easy fix. Because it was 50 degrees F in my house and I wanted to fix it that day, I drove to several local HVAC servicing companies to try to purchase the ignitor. Each one tried to sell me a "replacement" that was supposed to take the place of the OEM one that your site recommends. Long story short, I bought one of these replacement ignitors, which incidentally was much smaller, and installed it according to instructions and it did not work
(ignitor glowed, but did not ignite the gas). Now, totally in a pickle, thinking I'd messed something up, I had the HVAC guys from whom I purchased the "replacement" ignitor come out. Sure enough, they
verified that the "replacement" ignitor did not fit properly. They "happened" to have the OEM one (that you sell) in their van. They installed the OEM ignitor, and it worked perfectly, of course. I was shocked when they said the part would cost $178, on top of the $99 service/diagnostic charge. I showed them the printout from your site stating that you sold the same ignitor for less than $40, but they just said they don't set the prices. That was that. I had them remove their ignitor and cut my losses, already in the hole for an ill-fitting "replacement" ignitor and a service call charge. I decided at that point to bundle up for a day or two and order the ignitor from www.arnoldservice.com .

When the package I had eagerly been awaiting arrived a day and a half later, I was SO PLEASANTLY SURPRISED to find that you'd sent an additional ignitor at no extra charge! That gesture motivated me to
write back, expressing my gratitude. These days, it seems you just don't come across that kind of courtesy. Now I have the peace of mind knowing that the next time my ignitor goes out in the middle of winter,
I can have it up and running again with my spare in less than 15 minutes. And, believe me, I'll be placing an order for another replacement at www.arnoldservice.com the very same day! I'm also telling all my neighbors with the same furnace that if this happens to them, to please not let the HVAC suppliers essentially rob them of $200-$300, and to order the ignitor directly from you.

Also, I really appreciate the personalization of your hand-written "Thanks for your business" and signature on the shipping form. Just another small indication that you go the extra mile in the name of
customer service. Well, thanks for your business, and the next time my furnace needs attention, you'll be the first to know!
Sincerely, Nate
p.s.--feel free to use any portions of this letter in a testimonial for your site.

Posted: 4-29-06
Thank you so much for your excellent service and speedy delivery! The filters are just right and what
a great deal. I look forward to doing business with your company in the future.

Heather

Posted: 6-5-06

Circuit board works great! Best price on the Web!!! I thank God for your company and fair price. May God continue to bless your business.
In his grace,
Veronica

Posted: 7-14-06

Mr. Arnold,

I want to thank you for the valuable information you have posted on the internet for those who get satisfaction out of diagnosing and repairing their own home problems. Because of your information listed on capacitors I diagnosed my problem and have someone bringing the part to me now. Unfortunately with two young children I could not wait another 24 hours to order the part from you. However, because you listed the pictures and components (and explained them quite well) I was not taken advantage of by an HVAC company early this morning. After I explained the problem with the capacitor they were going to charge me $250 and told me that was the going price on that part. I corrected him and immediately hung up. The next guy was $26-$35...inline with what you have. I can tell you are a man of God and someone of integrity. I may not be able to repay you monetarily...but your blessings will come in the hereafter. Thank you so much and God Bless you and your family.

Chris

Posted: 7-14-06

Hi,
I just wanted to send a note thanking you for your great do it yourself website. I was able to fix my mother in laws A/C with the Super-Boost capacitor. She had someone look at it and they immediately wanted to sell her a new unit, needless to say I'm her hero. I will definitely recommend your site to anyone who needs parts or help.
Thanks again
Jeff

Posted: 7-27-06

THANKS SO MUCH FOR THE HELP AND SERVICE YOU GAVE ME AND MY FAMILY!!!!YOU SAVED ME HUNDREDS!!!!

THANKS SO MUCH!!!! LUKE

Posted: 8-16-06

I just want to say "THANK YOU!!!" for the very clear and helpful information on your web site. My family and I have been without A/C for a few days, waiting until payday to call a service technician for a repair. I was 'led' to your site and read through your problems and solutions and found mine. My wife and I will be praying (in our cool house) that God return to you a hundred fold blessing for the generosity of sharing your wisdom and insight to help others.

Sincerely,

Mark & Georgette

Tampa, Florida

Posted: 9-20-06

Good day !

Thought I'd drop a quick line and tell you I received the Fall special
#201 Aprilaire filters in great shape and in very impressive time !
You folks are doing the right thing with the personal touches on your
website and your invoices ... I've already passed the word on to some
friends of your existence and one already asked for the address to
contact you.
Sincerely,
Ray

Posted 10-12-06

Steve. I ordered the Aprilaire 401 filter promo. .Thank you for the excellent service and quick delivery. I was blown away buy the fast service and delivery. This is my first response to a company for their service. Maybe you should right a book on customer service for all companies to read You guys get a A plus plus. Keep up the good work. Thanks again, Conrad, TheVillages Fl.God love ya .

Posted: 10-25-06

Hi,

Just a quick note to say "Thanks" for the super service. The flame sensor arrived quickly and is
waiting for me to take a moment to install. I cleaned the original sensor a couple weeks ago and found the
tip to be charred fairly severely so I think I'll replace it even though it's still working fine.
Better warm than sorry.
Thanks again!
Paul, Foosland, IL.

Posted: 10-25-06 Customer installed a 4238 circuit board on his 700 humidifier.

I meant to drop you a quick note - thanks so much for the prompt
service - my house is again warm and toasty & I can pet my dog without
electrocuting him in the dry air.

Thanks!
Don

Posted: 10-28-06

JArnold4@aol.com

I just wanted to thank you for your excellent business practices. While maintaining low prices, you have provided a wonderful web site with invaluable troubleshooting information which also indicates your caring for people. For sure, I'll spread the word and refer as many people as I can to your business.

God bless you and your family.

Mehdi

Posted: 11-5-06

Dear Mr. Arnold,
I wanted to thank you for your very helpful website on heater problems. I exchanged our old thermostat in our house and miss wired it. I failed to remove a preset jumper on the new thermostat that short-circuited
two power feeds and causing an electric problem on the controller of our heater/AC system. I was ready to call in service and expected a large expense for a new control board. Apart from the expense this was a very
depressing scenario as I had caused the problem in the first place. However, I wanted to see first if a simple solution (e.g. burnt out fuse or reset) was an option. Within the limits of what I considered safe to work
on. Your site was invaluable in troubleshooting which identified a blown 24V AV transformer as the source of the problem. We received the replacement transformer from you (on time) yesterday and today our system
(with new and properly wired thermostat :) is back on line at a fraction of the cost we were afraid it would cost.
Thank you again for this great site, and God bless you and your family.
Sincerely,
Ralf
(San Fernando Valley), California

Posted: 11-18-06 Customer Installed Ignitor.

Got it. Installed it. House is warm again. Your service, e-mail follow up, paperwork, delivery, packaging, price and quality was right on the money.
We have two furnaces, and I'm sure we will order from you again when the
next igniter burns out.
We will tell our friends and family.
God bless you and your family.
Daniel and Dawn
Greeley, Colorado

Posted: 11-29-06 Customer Installed a control board.

Just a note of thanks for your professional service. The self installation of the furnace board worked out excellent, thanks to the well organized instructions and parts that I received from your company. I will definitely recommend your company in case any one I know has this furnace problem.

Keep on doing what your doing!

Posted: 12-15-06 Customer Received Filter Order:

My furnace filter order arrived today. What great service! Thanks for providing great service and a great price for the replacement filters. I will recommend you to my family and friends.

Merry Christmas!

Bill

Posted: 01-15-07-Customer Installed Ignitor Repaired Furnace:

What a lifesaver your web sight was for both trouble-shooting and getting the right part to repair our heater. Our heater went out around 2am on a Saturday morning. The few repairmen that I did get a hold of quoted me outrageous prices for weekend repairs (one for $500-$600!). Your site helped me to understand the working of our heater; from the sequence of all safety devices to get the heater to work, to excellent trouble-shooting techniques. To top it all off, GREAT prices and fast service! I was told by local businesses that they wouldn't sale me a part because I didn't have a repairman do the work. Others told me that I couldn't buy the part because I wasn't a contractor. The ONE local place I did find, that would sale me the part, wanted almost 3 times what your price; not to mention, the part they wanted to sale me wasn't an exact match like yours! I was impressed with the hand written note on the invoice, thanking me for my business was the extra-added touch. Thanks again for putting together a great web sight with instructions, pictures, trouble-shooting techniques and out standing prices for the "do-it-yourselfers" out there. I have told all my friends and family;
needless to say, you have a new loyal customer.
Clay

Posted: 01-16-07-Customer Installed Ruud, Rheem Control Board Repaired Furnace:

Dear Arnolds Service Company, Inc.
I wanted to thank you for the quality parts and prompt service. The parts arrived in 3 days as promised. I installed the parts following the installation instructions. The instructions were easy to follow. The
furnace is working properly.
Thanks, Joe, homeowner

Posted: 01-17-07- Customer ordered Aprilaire filters:

Wow! I already received my order in one business day! Truely amazing. I am VERY impressed with your whole order process, notification and, of course, super quick delivery time. I am glad that I changed vendors to order my furnace filters this time. Thank you so much.
Sincerely, Craig

Posted: 01-18-07- Customer Installed Nordyne control board. Repaired furnace.

Just wanted to thank you for the outstanding service. The control board arrived the next day and was installed in a matter of minutes. Count me as a very happy customer, and Happy New Year to you and yours.

Gorden

Posted: 01-19-07- Customer ordered Aprilaire filters.

Hello folks. The filters I ordered Wednesday arrived Thursday, packed well, priced right, and exactly as I ordered. Thank you. I'll be a returning customer. You've been added to my "favorites" list.

Kevin

Posted: 01-20-07- UPS Broke our customer's ignitor!

Mr. & Mrs. Arnold,
I simply must take this opportunity to express my absolute satisfaction with your service. My Goodman furnace went out earlier this week and of course it happened to be the very coldest week of the year! After struggling with the question of what to do I came upon your website through a Google search. First, because of the excellent diagnosis you provided I was able to troubleshoot the problem correctly (a cracked ignitor). Then after checking your inventory of replacement parts I was able to order, in the most efficient purchasing process I have ever experienced, the exact part to get the problem fixed. However, after receiving a broken ignitor on a UPS next day delivery you had clear instructions on just how to handle this issue with UPS. Ordering a second one the same day at 12:58 pm, just making the deadline, I was able because of your email confirmation system linking to the UPS tracking of the package determine that in fact I made the deadline and the part was on its way! WOW!
Receiving the 2nd ignitor within 24 hours after ordering was thrilling. But nothing, I mean nothing, could compare to your hand written note explaining that you had included a back-up ignitor free of charge because you understood the fragile nature of this part! Because of your sensitivity, personal attention and professionalism you get my vote for Contractor of The Year! Web Site of The Year! The Man and Woman of The Year! My home has returned to room temperature and my family believes in me again. I am fasinated with your business model and suggest that you could expand into every aspect of home improvement for the DIY community.
Again, thank you for everything and may God continue to bless you.
Juan

Posted: 01-25-07-Customer ordered EZ Flex Filters.

Dear Steve and Barbara,
UNBELIEVABLE!!!
I placed this order on 1-23 and I received the parts within 24 hrs on 1-24!
Not only that, the price was about half of what the local Carrier Dealers wanted.
I only wish that you would sell parts for all my home appliances!
Thanks
Andreas

Posted: 01-26-07-Customer ordered Aprilaire filters.

Just wanted to let you know I received my order and wanted to thank you for such prompt service. I will be sure and recommend you to my friends!

Have a wonderful day,

Vickie

Posted: 01-26-07-Customer Repaired Furnace by cleaning flame sensor.

Dear Mr. Arnold,
Words cannot express my deep gratitude for your heater trouble shooting tips!
We have been plaqued every year with what we thought was a bad flame sensor on our Snyder General heater, always had difficulty finding the part, and was cold during the whole process.
Thanks to you, a little steel wool did the trick! I can't tell you how many appliance parts guys have told me that it has no electrical part, and that there is nothing wrong with it, but it still wouldn't work. They never mentioned cleaning it!
You have made the Winters family warm during the coldest week we've seen in 10 years here in CA with temperatures down to the 20's.
All the best to you.
Thanks for sharing your wealth of knowledge,
Christy

Posted: 01-27-07 Customer Repaired His Mom's Furnace.

Dear Barbara,

I just wanted to personally thank you for correcting my order and sending out my part the same day that I ordered it. Not only did you attend to this in a professional and friendly manner, but, you did so as a matter of course. Well, the part arrived two days later, I installed it, and now my mom has heat in both zones. She's happy and thanks you, and I'm happy. I believe in the same principles that you live by and I only hope that I can send other people your way. You have earned a customer for life in me. Your kindness will always be remembered. Thank you.

Sincerely, William

Posted: 01-31-07 Satisfied Customer:

Arnolds Service Company, Inc.:
I ordered 2 of your Bryant
Carrier Humidifier Water Panel Part #318518-761 on 01/28/07 and I received both
of them today (01/30/07) all was their as expected and damn fast S&H!!! It
seems you have another highly satisfied customer!!! I fully agree with your
quote " I Kenneth S. Arnold (I go by my middle name, "Steve"), president of
Arnold's Service Company, Inc. guarantee you there will be no problems with
Arnold's Service Company, Inc. in standing behind any guarantee and warranty."
Thanks for taking the time to hear from me.
Keep up the good work!!!!
Terry

Posted: 02-01-07 Customer Repaired Furnace:

Dear Arnold's Service Company: I Received order yesterday right on time - great service. The new limit control fixed my problem. The old one was defective - it was reading temp way too high and causing the gas valve to shut off before the house thermostat was reaching its set temperature. This caused several ignitor cycles and gas to cycle on and off before it would reach the thermostat setting. You might want to add this to your troubleshooting writeup concerning the limit control - this problem isn't currently covered by your writeup.

Thanks again - I'll tell others about you. Steve

Posted: 02-09-07 Satisfied Customer:

Hello,
I just wanted to take a minute to let you know how much I appreciate your excellent service. I received
the hot surface ignitor I ordered in less than 48 hours. I installed it with no problems and got our
furnace up and running again. I feel like you went the extra mile by including helpful information with
the invoice. I get nervous ordering online from companies that I'm not familiar with. I am completely
thrilled with the experience I've had with you and will remember Arnold's Service Company for any of my
future needs. Thanks so much!
Sincerely,
Laurie

Posted: 02-10-07 Customer Repairs Furnace:

My two year old furnace stopped working at 10:30 p.m. on a -3 degree (yikes!) Friday night. By luck, I isolated the problem to the flame sensor. Equally lucky, since I didn't really know how to fix it, I got the furnance working again. The next day, I called a local parts distributor who said they wouldn't sell me a flame sensor without a service call. Not satisfied, I searched the Internet. The first online parts company wanted $169.00 for the part. Not satisfied, I went to the the next listing. It was your website. What a godsend!

Your site told me how to clean the flame sensor, which I did immediately. Your site also listed the correct replacement part - with a photo, so I was sure - for $14.00. Amazing. I ordered one immediately. Even if the original flame sensor works forever, I'll feel secure knowing I have a replacement if I need it.

My next problem may not be so easy to fix, but I'll always know to go to Arnoldservice.com first with my heating and cooling questions. I'll recommend you without hesitation, and I'll be forever grateful for your honest, forthright, and fair service.

Thank you so much. I wish more people did business like you do.

Doug

Posted: 02-23-07 Customer Receives Order in 24.5 hours:

Hi!
Yesterday I ordered a part from your website, a fan + limit control.
Last night I was telling my cats that the part would be here probably
on Thursday, with a chance of Wednesday or _possibly_ even Tuesday,
and that thereafter the fan would no longer run continuously (I have
one cat who likes to lie on the floor vent when the heat is on, and I
don't think he understands when his vent blows cold air).
Today I thought I'd check and see if the package had been picked up
by UPS yet, so I went to their site to track it ...
"Delivered" ???????
The UPS ground package apparently arrived at my back door about 24.5
hours after I placed the order!!!
Geography's not my strong point, but UPS must have driven straight
from Lexington to Nashville ... the package checked out of Lexington
2 hours before checking in at Nashville (3 hours with the time zone
difference), just enough time to drive the distance....
I know you're not responsible for the happy accident of geography and
routing, but you are responsible for getting it out the door so
quickly -- I wanted to thank you and share the good experience with
you. Also, thanks for your excellent pricing -- I think I've seen
that $48 part for over $100 at one vendor's site!
Thanks again. You're now my preferred vendor for HVAC parts, though
I may not need another for a while....
Cheers and Best Wishes!
David

Posted: 02-26-07 Satisfied Customer:

Steve,
Just a note to thank you for all the help you have given me. I can not
imagine any one not being a success in business if they conduct their
business the way you do.
You certainly have put the customer first every time I have contacted you.
What a pleasure it is doing business with you. I assure you all my friends
know what outstanding service you offer. Thanks again all your help!!!
Sincerely,
Dave

Posted: 03-01-07 Satisfied Customer:

Thank you for the great service. We got the part fast and we now have heat again in our home. Great job on the packaging also.

Guy

Posted: 06-21-07 Customer Repaired Air Conditioner:

Steve,
Thanks for everything! Your website, comment response, quick shipping and
pricing were great. The capacitor is in place and the air conditioner
appears to be working properly. The information from your website gave me
the confidence to go ahead with the job myself. I'm pretty handy at
fixing things, but the 370 V capacitor was a bit scary. The old capacitor
really popped when I shorted one of the terminals to discharge. The U.S.
map with delivery projection was excellent too.
Derek

Posted: 07-06-07 Satisfied Customer, Customer Repairs Air Conditioner:

Dear Steve & Barbara Arnold,

Thank you for shipping out my air conditioner contactors so quickly. Its hard to find reputable businesses these days and it sure is a good feeling to find one that will do what they previously promised. Thanks also for the shipping status email also. If I could only count the number of times I place an order to never hear from the company after I asked for overnight shipping. 50% of the time, it never arrives as promised. Its also frustrating to discover the next day that the item is backordered.

I thank you again for your website for the great wealth of information you provide in troubleshooting common ac problems. You were right on about the contactor being the problem. I had a problem with the outside compressor never shutting off, even though the thermostat was off. The inside unit was freezing up, another tip your website provided. After examination, I discovered one of the contacts was welded to the pad, keeping the contact forever energized. Even though I had it shipped overnight, I would venture to say that you saved me about $300. Thanks again for being there for the common guy. I ordered the 2nd contactor to replace my 2nd ac units because its contacts were burnt.

If I haven't said it enough yet, thanks again. I will refer your website to all those I come in contact with and tell them of the great website and no-nonsense merchandise you provide.

A forever customer,
Richard

Posted: 07-11-07 Satisfied Customer:

Just wanted to drop you a line and tell you that I received my order for 2 Aprilaire filters that I purchased on line and used PayPal. (the next day) WOW.. you guys are good, very good. thanks I will use your business for all my future purchases, and will be passing your business along to others as well. thanks again and god bless you and your family...

Posted: 07-11-07 Satisfied Customer:

I just placed and received my first order with you. The filters I ordered were packed well and arrived extremely fast. Thanks very much. I enjoyed doing business with you and will place future orders with you as well.

Andrew

Batavia, Illinois

Posted: 07-17-07 Customer Repairs Air Conditioner:

Hello friends,

I just wanted to tell you that the part I ordered through your website last Friday (a single pole contactor), arrived today. I already installed it and voilá, my AC is back in business, it's working quite well now. I was right all along, just replacing that one part made the AC work normally: the compressor starts without complaining. I just saved much more than Geico could ever offer to save.

Thank you so much for your service, I will recommend your website to everyone I can.... Thank you!!!

Milton

Posted: 07-19-07

Just wanted to send a quick note to thank you for the information on your website. Our air conditioner stopped running, and I was really afraid we'd need a new system. Our A/C is pretty old (pushing 30 years) and we know it will need replacing soon. But we're not ready to do it yet. I'm a true Do-It-Yourselfer, and with the info on your website, I was able to determine that my problem was most likely with the
contact. I identified the part, pulled it from the unit and took it apart. I found a good deal of rust and spider eggs in the assembly. I cleaned the assembly, put it back together, and put it back in the unit. When I reconnected the fuses and turned on the thermostat, the sound of the fan going on and the
compressor kicking in was so sweet!
Although I wound up not needing any parts, if I do need any in the future, you can be sure your site is the first I'll turn to!
Dennis

Posted: 07-29-07

Steve,

It was the fan! I removed it and had it checked by an AC repair shop then replaced it myself. Thank you so much for not selling me something I didn't need. Very rare indeed.

I just want you to know how nice it is to see someone out there with honesty and integrity. Obviously, you are in the business because you like it and enjoy helping others like myself who want to do things themselves when possible. It is very hard to find those qualities anymore.

I'm sorry I was not able to do business with you this time, but you can count on any referrals I can throw your way and will definitely look you up when the need arises.

Thank you

Eric

Posted: 08-07-07 Customer Repairs Air Conditioner!

I want to thank whoever decided to put the trouble shooting on your site concerning the air conditioners. Ours was out for a week and we could not figure out what was wrong. We tried to get a tech out here, but being the busy season they were unable to come to our house in a timely fashion. With two small children in Virginia (heat and humidity), not having the air conditioner working was not an option. I pulled up the three most common reasons that an a/c unit stops working and deduced that it was a bad capacitor due to the photos on your site. I was able to procure the part for 20 dollars and had the a/c running by myself in about 10 minutes.

I just wanted to say thank you for my children's sake.

Respectfully,

Karen

Posted: 08-11-07 Customer Repairs Air Conditioner!

Steve & Barbara,
It's around 90 degrees and our central air conditioner was not working. The soonest we could get a service appointment was in 3 days. Out of desperation I began searching for online solutions and came across your website. I was able to get our system back up and running which is saying a lot considering I have no technical skills to speak of.
We are now sitting inside and enjoying some cool a/c thanks to you and your website. My family cannot thank you enough for your simple and straightforward troubleshooting guide.
Thanks so much!
Bill & Dawn
Fairfield County, CT

Posted: 10-08-07 Customer Repairs Furnace. Installs New control board.

Dear Steve and Barbara

Last week with trepidation I ordered your Nordyne furnace control board not knowing if it was the correct replacement needed for our G5RC Miller furnace. No one in our area had one because they said Miller had discontinued making house furnaces. But from your site I thought it was the one.

Your website design was very easy to understand and was very well organized. Your service was extremely well done, and I received the board on Friday at 3:00. I read the instructions and replaced the board immediately and within 2 hours had the furnace and air conditioner running perfectly. This weekend was very warm and the air conditioner worked perfectly, and was very much needed.

We've had the furnace for 13 years and did not want to buy a new one because everything else was in good shape yet. except for the integrated furnace control board.

Your price was the best one we could find anywhere and your actions match your words, and I"m glad we chose your company to do business with. If I need anymore parts from now on for our furnace or air conditioner I will order with confidence.

Thank You very much for your excellent service

God bless you and your Family and Business

Gratefully Tim

Posted: 10-14-07 Customer Repairs Furnace. Finds birds inside of Flue.

I just wanted to say what a well thought out website you have.

It showed everything for troubleshooting a furnace in layman's language along with pictures.

I had a problem with my Inducer Fan continually running and nothing else working. I checked everything as was stated on your site, I took apart my flue and there was a dead bird on top of the Inducer outlet. I reset the lockout and the furnace fired up for two minutes 3 times. I checked the pressure switch and had 0 volts. I took the Inducer Fan apart and found two more dead birds inside the fan, put the fan together and all is well. Very strange as I only found one other bird in the furnace in 24 years.

Again, I want to thank you for your wonderful website, and if I ever need a part I will be sure to remember you with a permanent bookmark.

Posted: 10-26-07

I want to thank Arnold's Service Co. for fast service, I received my order today, only 2 days after ordered.

Thank you and I know the LORD HAS BLESSED YOU.

Fred

Posted: 10-27-07

Steve & Barbara,

Product arrived as promised and early. With such service and the best price, I cannot see a reason to go anywhere else for my filters.

Thanks, Dave

Posted: 10-30-07

I JUST WANT TO SAY THANKS FOR THE GREAT SERVICE. I GOT THE PARTS QUICKLY, MUCH LESS TIME THAN IT TOOK ME TO SAY THANKS.

PLAN ON DEALING WITH YOU IN THE FUTURE, AND HAVE PASSED YOUR INFO ON TO FRIENDS OF MINE.

THANKS AGAIN - DENNY -

Posted: 11-02-07

Mr. and Mrs. Arnold,

Thank you!

We received our order today and I just installed it. Our furnace is now operating again and our home is beginning to warm up!

Both my wife and I would like to thank you for your product and price, as well as your very friendly and fast communications.

You can expect to see us as return customers for our furnace needs. But I think we'll opt for an over night delivery next time, if available.

Thank you again. We hope you have a warm and cozy weekend!

God bless,

Mike and Robin

Stanwood, Wa

Posted: 11-04-07 Customer repairs furnace. Installs ignitor.

Thanks . I got my Amana igniter within 3 days of my order. I like your website. t has part numbers and also pictures so you can order the right part the first time. I like the service advice on your website and the advice included with my order. It is helpful to a do-it-yourselfer like myself. I bought from your site because there is no longer an HVAC near me that sells parts retail. This saved me a long drive across town. I would recommend your site to anyone. If my igniter fails some cold night this winter, I have peace of mind knowing I can fix it in a few minutes with my spare instead of waiting days for an expensive HVAC company. Thanks, Guys. Have a great Thanksgiving.

Jim, Stone Mountain,GA

Posted 12-3-07 Customer Repairs Furnace.

Hello Steve,

I recently place an online order with your company. I just wanted to thank you for the prompt service and delivery.
My products arrived soon after I placed the order and in perfect condition. Following the directions you provided, I replaced the defective part and everything is running smoothly.

By ordering parts through your company I saved approximately $190 from the estimate I received from my heating contractor.
I'll now be able to put that savings toward a nice Christmas gift for my wife.

I've already started to spread the word about your site.

Continued success in your business and your life. Have a blessed holiday season!!

Sincerely,
David

Posted 12-6-07 Customer Likes our fast shipping.

Hi, Just wanted to say "thank you" for your incredibly fast shipping. Got my order about 2:30 this PM. & we've got 2-1/2" of snow on the roadway. All told, that's about 50+ hrs turn-around. Fantastic! Only bad news! I won't be needing parts from you again for a couple of years!
Thanks again,
Larry

Posted 12-7-07 Customer replaces ignitor.

Hi,
Thank you for such fast shipping. The Ignitor works fine. your " Troubleshooting Heating Problem " listed was very helpful. Thanks Again and I definitely will come back to do business with you in the future.

An V.

Posted: 12-8-07 Customer replaces ignitor and saves lots of $

Steve:

Every once in awhile, someone does something that is just so above and beyond what is expected, that it just leaves you smiling...

Our experience... On Monday afternoon, we were told by a furnace repairman that we needed this York igniter and that the bill would be $300 to install. After paying for the $100 visit, we asked for the part number and said we would find the part. Yesterday morning, we were in touch with several local (Minneapolis) distributors that for one reason or another (would violate contracts they have with local service companies or what they viewed as too dangerous for a residential owner to install themselves, or would need to charge $200ish for the part) wouldn't sell us the part directly. I am a former buyer for an international high-tech company and so knew something of this world, as well as having an unbelievably skilled husband that could safely install the part, so spent 10 minutes on the net before stumbling on to your web site.

Every part one could imagine, INCREDIBLE pictures, detailed descriptions -- as well as pleasant and kind details, including service promises. I sat in a bit of disbelief to see the $26 price...and delighted. So, ordered hoping that it would indeed arrive today. Your immediate and very kind emails confirmed that yes, this was a real operation and yes, the part would be here today. So, we opened the box today and were almost dumbfounded to see your lovely note with not just one, but two, in case one broke in shipping?!?

We sit comfortably this evening in our warm home, scratching our heads at all that you did for us and simply wanted to say thank you, thank you, thank you!

Our gratitude and blessings to you and your family for a lovely Christmas!

Jim and Ann

Posted: 12-19-07 Customer repairs furnace.

Hi Steve

I received the part yesterday and it was 100% compatible and did fix my problem. Since I am just a home owner trying to do it myself I was excited. Thanks for the quick delivery. It was a pleasure doing business with you.

Pat

Posted: 12-20-07 Customer repairs furnace.

Steve and Barbara,
I'm so glad that I found you in my search for replacement igniter on the internet. I like your attitude, attention to detail and the way you handled the order which I received today at 2 PM CST in Davenport. It's a relief that I no longer have to have my wife or I timing the sequence of gas and lighting it with a long fireplace lighter to get some periodic warmth in the house. A very simple fix if you have the right parts and you provided that. I decided to put the "improved" igniter in first and keep the OEM as a spare in the event this happens again. If I have further needs on items you stock rest assured that you will have our business.
Thank you again and have a most blessed holiday season.
Warmly,
Terry

Posted 12-27-07 Customer Repairs Furnace after reading trouble-shooting page

Last evening, I arrived home from work, to find my house unusually (60 degrees) cold, and my lovely wife in a sweater. Our furnace had been acting up for several days at that point, and now, would not stay lit for more than a few seconds at a time. Being the day after Christmas, monies to have an H.V.A.C professional make an after hours house call, were simply not available ! Being someone with fairly well rounded mechanical abilities, I set forth to try and do something. After vacuuming out the area containing the manifold, and gas valve and other things I wasn't sure about, the thing "still" would not ignite! After seeing this l.e.d blinking three times in sequence,and referencing the little sticker that was close by it , as to what that meant (control valve stuck open),I went on line to find out what I was dealing with, and found your website. The simple fix, you described as to the vacum line between the exhaust fan, and the control valve, truly saved the day! The fact that you offer this sort of advice, at no cost speaks volumes as to your character, and corporate mission. Thank you so much, and god bless you all! Mike (Lorain, Ohio)

Posted: 1-3-08

I can't believe my order has already arrived! I ordered these for my father, two aunts and myself because we have the same Amana furnace and mine went out yesterday morning. Your's was the second listing on my computer search. You are a fantastic company and I'll be sure to recommend you to others!
Thank You,
Mark, Aurora, IL

Posted: 1-5-08

Steve,
Just a bit of background info. My husband lost his father a few days ago. We came home from the hospital to a cold kitchen. This heat pump is not the only one in the house but it is in the part of the house that we use the most. He pulled the circuit board as it has gone out before. We questioned the model number because the new one looked so very different from the old one. When it arrived, he was afraid to tackle it himself as all the wires were not the same. We called a friend who has done repairs for us before. He now owns his own company and is very busy with commercial work. No matter - he came and installed the part while we were at the funeral home last evening. After a very emotional and tiring day, we came home to glorious heat. I can't begin to tell you how something like that felt so comforting.

The point of this story is just to let you know that you never know how you or your company many impact a life. I just wanted you to know that this was not just a repair - this repair warmed our hearts as well as our toes. You were a part of the comfort to us in the aftermath of a huge loss and we so appreciate your assistance. You double checked the part, shipped it as soon as possible, and put a bright spot in a day that was very sad. God truly works in mysterious ways - I just wanted you to know.
Best wishes to you and your family as well - we hope the New Year gets better as time goes by.
God bless you -
Patty, Owings, MD

Posted: 1-5-08-Customer repairs furnace by cleaning flame sensor.

I just wanted to let you know that your heating troubleshooting section was amazing. It is Saturday night, my wife is in the hospital and our 1 year old son is in bed. I came home to a cold house and had to find out if I could do anything to fix the furnace so I searched and found your site. The information you provided helped me diagnose a faulty flame sensor as well as how to clean it and the furnace worked again. I did not buy a thing from your site but am grateful for the information and will be sure to both recommend it to others and return when I need parts.

Dennis

Erie,PA

Posted: 1-11-2008

Thanks for your fast service when I recently ordered parts for my furnace (flame sensors). I was in desperate need for a new sensor and you were able to process my order quickly and get the shipment out the door fast. Though my 2-year old and 5-year old have no idea what the furnace does, they certainly appreciate a warm house. THANKS for the great service. I know who to go to in the future for parts.

Mark

Posted: 1-19-08 Customer ordered individual price instead of case price. We credited for case price.

Of all the businesses that I have purchased from over the internet, you are absolutely the BEST!!! I wish all businesses treated their customers the way yours does!! Honesty is the best policy.

Thanks so much.

Regards, Jim, Naperville, IL

Posted 1-22-08 Customer can't believe the fast shipping.

Steve, Thanks for the note and the super service. I was truly amazed when the UPS man was at my door at ten o'clock this morning. Fastest shipping and best packing I have ever seen. Sincerely, Mike

Posted 1-25-08- Email from a satisfied customer.

I'm impressed. Good price on the part, good price on the shipping, quick shipping (even though I ordered in the afternoon you shipped that day), and fast delivery from UPS. One of the best on-line ordering experiences that I've had to date. 15 minutes after the part was delivered I had my furnace running again. It would have been a day sooner if I had not had to wait a whole day for a local company to call me back with their price and availability.

Thank you for great service.

Regards,

Jack

Posted 2-3-08- Able to fix furnace after reading trouble-shooting section.

Steve & Barbara Arnold,

I just wanted to write you real quick and tell you thank you for your website. On there was some easy to read and understand troubleshooting steps on house furnaces that enabled me to quickly "fix" mine. You see, I am currently serving in the United States Air Force out here in Mountain Home, Idaho. This week we are currently engaged in 12 hour shifts due to an exercise and after a long day of “playing war,” we came home to a very cold house. The quick and easy steps you provided, an Aerospace Ground Equipment mechanic, allowed me to effectively troubleshoot and repair my furnace, without any cost. To add to the craziness of the day, it is also Super Bowl Sunday. Again, the ease of the steps allowed me to quickly repair my furnace and return to the game. I just wanted to say thanks. God bless you and yours and may He continue to protect our men and women in harm’s way.

Scotty, TSgt, USAF

Amy, TSgt, USAF

Mountain Home AFB, ID

Posted: 2-8-08- Prayers & Faith help fix furnace. One of my favorite emails!

Hi Steve, I just want to give you a big thanks from my family and me. For 2 months I was struggling with my 3 year old Trane furnace, it just won’t fire up at times especially when we needed it the most. It would cycle several times and then shut down. Since it was under warranty I had the service people come out and tell me they can’t find anything wrong with it, they blamed other sources that might keep it from starting. I was very discouraged and I real didn’t agree with their suggestions, so I turned to God in prayer and proceeded to type in “furnace problem” on a Google search and found your website. I liked what I saw and after reading your Motto I knew I was directed to your site. I read through the troubleshooting section and determined it was probably the Flame Sensor. When I went home after work I walked through the front door to see my daughter huddled on the couch with her bed comforter wrapped around her. I told her I would have the furnace going in 15 mins. and she just gave me that look like “Yeah Right”. Well, I took out the Flame Sensor and cleaned it up with an emery cloth and I was back in business. It has worked like a charm ever since. So I just want to thank you again and may God Bless You! I am telling everyone I know about your site. Peace, Kirk

Kirk

Design/Drafting Manager

Palo Alto, CA

Posted: 2-13-08-Customer likes the parts we sell.

Hi,

I've ordered parts now from you a couple of times for an Aprilaire Model
700 Humidifier and I've been very satisfied in all respects. The prices
for parts have been fair, the shipping charge is fair and the parts are
of excellent quality.

This past order I ordered a new water tray and it seems to be a much
improved model telling me you only ship the most current parts from
Aprilaire as designs are improved. Also, the water solenoid is of a far
better design and quality than the original one that came with the
unit. Again, it appears as Aprilaire makes improvements you provide the
best.

And finally the "Supco Self Tapping Water Saddle Model #STV2 Valve" I
ordered is the finest I have ever seen. It is absolutely a top notch
valve as you discussed on your web site.

I'm just a small customer, but I've bookmarked you as my first source
for all future Aprilaire parts.

Thanks again for being so honest and demonstrating such superb integrity!

Sincerely,
Duane
Lenexa, KS

Posted: 2-22-08-Customer likes our service.

Dear Steve and Barbara,

I wanted to send you this email in regards to an order I placed on February 18th. I can honestly say that this is only the second time that I have received such great service from any company, that I was compelled to send you feedback. I was amazed at how prompt your service was. I placed the order on the 18th and I received a tracking number the same day. I was expecting the parts to come in on Monday or Tuesday and I come home to find a package waiting for me at my door only 2 days after I placed the order. I wanted to thank you for providing your customers with EXCELLENT prices, selection, and last but not least OUTSTANDING customer service. You even included a list of tips to ensure proper handling of the components which I found to be very helpful. Please keep up the great service. I now know what people refer to when they talk about world class customer service!

Regards,

Marlon

Posted: March 7, 2008

Dear Arnold's,

Just a quick note to say thanks for outstanding customer service. I am very impressed with the fact that I ordered the parts that I needed for my Aprilaire Humidifier at a fraction of the cost that I had been quoted locally, and on top of all that, received those parts on my doorstep within 24 hours of ordering them. I will definitely be back in the future for all of my Aprilaire parts needs!!! Thanks again!

Sincerely,

Thomas

Posted: March 8, 2008- Samantha repairs her furnace!

Mr. Arnold,

We have a Rheem gas furnace that went out two weeks ago due to the hot surface ignitor got bad. With my husband working far away on active duty, I was frustrated and panicked trying to find a place that have the part that I needed to get the furnace fix. After looking up in the yellow pages and calling around town multiple places, I refused to let those throat cutters get the best of me. So I began to searched on line. When I typed in "hot surface ignitor for rheem furnace", your web site came up among with others. I browsed around, read the comments from your past customers, and decided to order the part (Protech hot surface ignitor kit model 62-22868-93)from you. I have to say that I totally agreed with your other customers. Not only the pricing was great, the immediate response I got through e-mail let me know the order was received, when the shipment went out, the shipping confirmation number, and when to expect the package. I got the part this past Monday as promised, the packing was superb. Inside, was the part intact, the invoice that I could not print out on the day that I ordered, and a hand written note thank you. Now, that is a blue print of first class customer service for other companies to imitate. My furnace is now in working order keeping us nice and toasty and just in time when the cold front came in. Thank you for your excellent service and attention to details. I will definitely come back and recommend others to your site. Keep up the fantastic job. God bless you and your family.
Sincerely,
Samantha
Lakewood, Washington

Posted March 10, 2008-Jodie repairs furnace!

Hello,

My two ignitors arrived safely two weeks ago and I installed one without any problems. My furnace is back up and running just fine. Thank you so much for being available online and for saving me a bunch of money by being able to buy the ignitors online at a reasonable price. May God continue to watch over your business and bless both your business and your family.
Jodie

Posted March 19, 2008- Customer repairs furnace by cleaning flame sensor!

After a week of problems with my Janitrol gas furnace and complaints from my wife of a cold house in the morning, I decided to call my furnace guy. Just prior to picking up the phone I thought I'd do a google search of "Janitrol furnace lighting then shutting off" I find your site right away and scroll through your information and suggestions. First thing I decide to do is check my flame sensor. As per your instructions, I locate it, remove it and find it to have a coating of white/grey residue on it. A few strokes of 1000 grit paper and it's looking like new! I carefully reinstall everything. Switch the power back on (yes, I followed your safety rules!) and Whalllah! My Janitrol is running like a top! Thank you for saving me a bundle! I've bookmarked your site and will order a few spare ignitors in the near future. I will also be recommending you to anyone whom I overhear with furnace issues.

Take care

Dave

Streator Illinois

Posted March 21, 2008-Customer likes our service!

Dear Mr. Arnold,

Just to let you know that I really appreciate the service you deliver to your customers--------even though, in my case, the purchases are relatively small. If all shopping was this pleasant, the U.S. economy would be a big jump ahead of where it is now. May you have a busy and profitable year. Thanks again.

Sincerely,

Carol

Posted March 24, 2008- Customer repairs Heat Pump!

After diagnosing my heat pump problem, I lloked to see what it cost me last time (2005). It was $238.00 from my HVAC service company that I've done business with FOR YEARS. $79. trip charge, 79>95 for parts...and the rest "labor". I grabbed the bad capacitor off my unit, I went to AMRAD Engineering's site. I called their 800 number to find a local place to get one, and of course, they were ALL wholesalers...My HVAC co. agreed to sell one to me for $90.00, but they wouldn't be sure if they had a replacement in stock, as the P/N was rubbed off on my bad one.

I changed course, and after I "googled" for capacitors HVAC, I clicked once and it brought me to your AMAZING site. From their, I basically got a second opinion on the problem of my heat pump. I quickly found and ordered the replacement one, which including shipping, was $32.51. I had to wait 2 days, (no big deal as it was not really cold nor hot).

I then got the part, drove to my condo where the problem was, and 13 minutes later my unit tested perfect.

I really appreciate the service and info you provide. Understanding not everyone has the money to pay a HVAC $250 for a part that costs 1/10 of that and takes but a few minutes to diagnose and replace.

Sincerly, Mark & Rita

Fredericksburg, VA

Posted April 3, 2008-Customer repairs air conditioner by repairing thermostat wires.

I just wanted to let you know how much I appreciate you posting “trouble shooting hints” on your web site. Although I didn’t need anything major (a low voltage fuse), you guys saved our evening. My dogs had chewed through my LV wire outside & I didn’t know until 8:00 at night. I went to your website (at my wife’s request), went to Home Depot, p/u the $4 worth of parts & had her running again in no time.

Again, thank you!

Danny, Birmingham, AL

Posted May 1, 2008- Customer installs control board and repairs furnace!

Steve,

I just wanted to drop you another Thank You note from a once again VERY satisfied customer. I installed the board last night and the heat is working just fine.

I really want to also thank you for the additional advice and tests that you had me check into. Your website is also very informative.

Lastly, I wanted to let you know that locally the same part was $105.00 more than you charged. I know you probably could end up raising your prices to be with the competition, but can tell that your business is about servicing the customer and giving and and receiving a fair shake when it's all said and done. The world needs more people like you.

Thanks again

Brian

Posted: June 5, 2008- Customer repairs contactor and repairs air conditioner!

Steve,
Wow! I didn't get this contactor ordered until Tuesday... and it
arrived here at our Florida home early this Thursday afternoon!
This -enclosed- Furnas contactor is just what I needed to keep these
nasty Florida ants & spiders away from the points!
Thank you so much for the super fast service and for your willingness to
help us do-it-yourselfers !!
Jack
Port Charlotte, FL

Posted: July 17, 2008- Customer says Thanks! We say thanks for your blessings!

Although I did not get to buy parts from you this time but I have brought parts from you in the past for my Goodman furnace that I use to own up until 2 years ago because I could not find parts for it anywhere else here in Columbus, Ohio. Yet again I had to come to your site to find out why my Air Conditioner was not working and again you saved the day. It it was not for your site I would not have been able to save myself from having a high repair bill. Since you did not sell a compressor fan I had to go else where to buy the parts. Still when it stop working you was the one who let me know exactly what the problem was and then told me how to rewire it back to the capacitors since this was the first time I did it. At first connected it I thought that I was going to have to buy the Super booster then I re-looked at the information you had on the site and it showed me about the hem and fan then common. Then when I rechecked I found out that I have the fan right but I had the hem and common reverse an now everything is working find. For awhile I thought that it would be the compressor since it did run hot when the fan stop working but thank God it was not.

You must be surely Bless to have taken the time to put this information on this site when others either want to sell you this information or want to keep it for themselves so you will have to call them out to fix them problem.

You have just earn another big blessing from me because I have told God in My Prayer how wonderful you are for doing such a marvelous thing. Again I say thank a million.

Micheal

Posted: July 18, 2008- Customer repairs air conditioner by installing hard start booster!

Dear Steve,

I wanted to thank you for your helpful website, your personal advice over the phone and your rapid shipment of a Supco SPP6 Hard Start capacitor. My outside compressor unit is only 6 years old, but our indoor coil had a freon leak and the compressor had iced up a number of times over the past 3 years. The leak was identified during one of many freon recharges. I had the coil replaced with a better quality one this year, but then the compressor began to routinely take two tries to get started. I installed your Supco and it eliminated the problem, and the compressor has been going strong for almost a month now. After reading other information, I also believe that the distance between my indoor coil and the compressor (about 50 ft) could have something to do with the hard starts, but regardless of what was happening, I am very glad not to have to replace the compressor right now! Thank you again. I really respect and appreciate the way you put the information out there, your website is extraordinarily helpful, not to mention your very reasonable prices and very fast service.

May God continue to bless you and yours!

Mike

Posted: August 6, 2008- Customer likes our service.

Steve,
Just wanted to to take some time to express my appreciation for your services. I periodically order replacement media filters and humidifier pads. As you are aware, the prices that you offer are unmatched. To top it all off, the speed at which you process and ship is commendable! I highly recommend your site to anyone looking for Aprilaire replacement parts. Many have ordered from you over the years. The knowledge that you share has saved many a service call that could be corrected with minor parts. Really unheard of in this industry.
It shows that your main concern is the customer.
Thanks again,
Patrick

Posted: August 16, 2008- Customer likes our service delivering filters.

In today's age it is truly refreshing to deal with a professional and customer oriented business. You make it awfully easy, as a consumer, to order product on your website. We ordered air filters on 8/6 and actually received them my noon on 8/7...outstanding!!! Your prices are reasonable, and your extra touches (such as the personal thanks for choosing you AGAIN) are very nice. The reminder sticker is also very useful.

Thanks,

Bob

Posted: September 4, 2008

Hi!

You do not have any idea how great your site is and how much help it has been for at least 20 people around me. The state I live in and the state I used to live in, it is very hard to get parts for HVAC and more so any info. I work for Budwiser and Coca Cola plants and repair this equipment all the time. I thank you, and so do the people you have given help to. The only other question I have is, can I get parts for my vent control motors and the fan motor for my york? GOD BLESS and Thanks again!!!!!!!!!!!!!!!!

Scott and Family.

Posted: September 4, 2008

On Monday Sept. 1st I placed an order of a Hard Start Capactor and a TermLok Terminal Repair Kit.

I understand that Monday was a holiday, and all delivery companys were not shipping. That means you could not

have shipped this order, but would send it on Tuesday. I assume you would send it Tuesday. I think your company and the delivery company deserve a pat on the back because my order got here on Wednesday. I want to thank you for this amazing delivery. Looking through your web site I found alot of detailed soulitions and product descriptions. It's not very often that you find someone who does those things. I find it refreshing that you take the time to help people solve some questions, and you give them an answer that they can understand. True tradesmen are very rare these days. It seems as if all they are interested in is money. I appreciate the way you do business so I thought I would take a few moments to let you know that you have a very pleased customer. I will be doing business with you again, and not hesitate to recomend you to any one needing your services. THANK YOU VERY MUCH.

Gary

Posted September 12, 2008- Nurse repairs her air conditioner!

Thank you so much for the part, I received it yesterday evening. Your sight was extremely helpful to me. I knew exactly what part I needed to order just from reading your sight. I am a single mother and a nurse and have never worked on an air conditioner before. My friends and coworkers laughed at me and never beleived that I would be able to fix the air conditioner. It took me less than two minutes to exchange the capacitor. I am very proud of myself for being able to do this, thank you for your help. Janice

Posted September 17, 2008-Customer repairs Trane Air Handler. Installs Fan Relay-RLY02807

Mr. Arnold,

I received this part today and installed it in just a few minutes using the enclosed documentation. Now my system is working again as good as new. Thank you for providing a new part at a great price with fast and affordable shipping as well as several payment options. I will always keep you in mind if I ever need any more parts and I will recommend you to anyone I know that could use your services.

Terry

Posted: October 15, 2008- Customer orders 1213 filter upgrade kit.

Hi Ken!

Thank you for shipping my upgrade kit so very quickly. I received it today and I must say the packaging was superb. More folks should be like you! Looks as though I found a new place to purchase future items.

Thanks Again,

Dennis

Posted: November 13, 2008- Customer likes our service.

Hello,

I just wanted to take the time to thank you for your wonderful service. I appreciate the communication and notification efforts you have made. In the past when working with other places I had to wonder when the parts would be pulled, when they would be shipped, would I get a tracking number or notification of shipment.

You folks were wonderful in every area. I will be keeping you on my list of places and share with my friends.

Thank you,

Rick

Posted: 11-13-08- Customer likes our service.

Dear Steve & Barbara,

What excellent customer service! I'm very impressed with how quickly the product was shipped (received it already!), and how you have personalized the process. It's nice to see that this type of business still exist!

I, for one, am very impressed. Thank you so very much for such good service.

Now, if I can only figure out how to install the darn thing, I'll be all set! hahaha

Thanks again.

Most sincerely,

David from Walton, Kentucky

Posted: 11-17-08 Customer repairs his air conditioner from Florida.

Dear Steve and Barbara,

Thanks to your repair tips published on your website I am back to my cool normal self. My AC compressor locked up due to extended non-use during the recent cold front in So. Florida. I followed your troubleshooting tip and bought the Supco SPP6. After installation, the compressor started working and the cold air blew out of the vents. It was a wonderful cooling feeling. Thanks to you, I saved bundles of money and I didn't waste time waiting for the technician to fix it. You are a God-sent! Please continue your good work here on Earth.

Best regards,

Ted

Miramar, Florida

Posted: 12-11-08 Customer repairs his furnace. from Plano, Texas

Hello Steve & Barbara,

For several months starting last year, I have been having trouble with my furnace coming on but no heat would come out. About one out of ten times heat would come out. Since we are having financial problems I could not call a service man. The wife and I just put up with the cold. I went on sight many times to look for an answer to fix the furnace. I also left messages in several sites but no luck. Last month my daughter moved back home with my two Granddaughters 5 and 1 ½ years old. Since we could not subject the kids to the cold I doubled my effort to find a solution on the web or I would have to call a service company and give up something else in our budget like phone, gas or food (for me). Last week after another prayer God led me to your site. I read your information on flame sensor problems. I took the sensor out and cleaned it with steel wool, put it back in and the furnace is working fine now. Praise God! I asked myself several times “why would someone give me such valuable information free of charge or not try to sell me a part instead of telling me how to fix the one I have!”. I went back to your site to contact you because I want to send you a modest amount (compared to what it’s worth) for your information. That’s when I read your site thoroughly and discovered that you were Christians. That answered my question. I am sure our Lord is well pleased with the example you portray to everyone. You may not make as much money on earth as may be possible but you are definitely laying up blessings in heaven. I will be promoting your web site when and wherever I can. I hope you and the family have a Merry Christmas and a Happy and Prosperous New Year! I bet those cute grandkids are excited. God bless, Jerry, Plano, Texas PS If you would like to use this or any part in a testimonial please feel free.

Posted: 12-27-08 Customer repairs furnace, Cleans flame sensor. from Keller, Texas

I have a Carrier central unit that was installed about 9 years ago, an 8000 series Weather Maker unit. About two weeks ago, the heater started giving us some problems. The burner would turn on and off repeatedly, the fan would turn on and off in short cycles, and the LED was flashing code 34. I found your website that went into detail about the flame sensor and the problems that others have experienced. Using your information, I was able to identify the flame sensor and pulled it and cleaned it. Hopefully this fixes the problem but if not, I’ll be ordering one from you very shortly.

Now this is the most awesome part of this story! After reading your website and finding the part number for my sensor, I scrolled down to the bottom of the page and found out I was dealing with a Christian company! My wife and I both recently accepted Jesus Christ as our Lord and Savior! I was baptized on the August 31^st of this year at First Baptist Church in Grapevine, Texas. My wife was baptized two weeks later! It’s just amazing how the Holy Spirit led me to your site after doing a simple search using the key words “Carrier, flame, and sensor”. The Lord provided me with what I needed and I want to thank you for sharing your knowledge and information. It is my prayer that you will add one of my favorite sites to your list, www.biblegateway.com which is an online Bible resource that I use every day. Let me encourage you and I will ask the Lord to continue to bless each and every one of you.

Thank you.

Randy

Posted: 12-31-08

Babara and Steve:
This is to thank you personally that the parts arrived in time, good condition and they work like charm. It was a prompt and professional service just like it was over 4 years ago. I am one satisfied customer and certainly will refer you to anyone I know of having similar needs. It was especially nice that you had thrown in a 3rd piece for free.
Wish you a prosperous New Year, good luck with your business.
John, from Naperville, IL

Posted: 1-16-09, Pastor repairs furnace.

I want to thank you for your website that helped me solve a simple problem that I would otherwise have had to pay a service call for that frankly I can’t afford right now. I am a pastor of a small church in rural Kansas struggling to make ends meet. Though God is blessing our ministry we’re reaching out to the poor. It is headed for 3 degrees tonight after a low of 0 last night and our furnace wasn’t working right. It seemed the circulating fan was running forever before the furnace would ignite and thanks to your info, I pulled the tube from the fan (to the pressure switch?) and drained probably a half cup of water. Put it back on and it seems to be working great. It just thrilled me more to read on and find the Christian nature of your business so while we are struggling to by meds for my wife’s health issues and keep gas in vehicles, just know that you blessed me with what amounts to a $65 love offering.

In Christ

Rick, Osawatomie, KS

Posted: 1-23-09

My order arrived as forecasted, packed well, all items in GREAT shape, on time.

I can't thank you enough for the great turnaround from order to delivery!! The information on

your website made it easy for me to get the tune-up parts for my Janitrol furnace

without a major hassle and at a reasonable price, too!!! It will be easy for me to recommend

your Christian company to do business with.

Looking forward to visiting the Louisville area this August, I'll be attending the American

Legion National Convention!!

Regards,

Jim, Longmont, Colorado

Posted: 3-21-09-Melanie repairs furnace by replacing ignitor!

Hi,

I just wanted to send an email thanking you for your quick and helpful service. I received my ignitor switch and installed it today--just in time!We are supposed to go from 70 degrees tomorrow to snow tomorrow night--so that would have been rough without a functioning furnace! :)

Thank you aslo for sending the extra, as well. That really blessed me.

I also want you to know that I have written a 5-star review for you in both places I found your listing during my google searches for the part I needed.

Thank you for your great service and fair prices.

Melanie

Your email address and last name will not be included. Please email Steve & Barbara Arnold: JArnold4@aol.com if you would like to comment. Thanks!

Please visit our Favorite Christian Websites page. On this page we have a list of our Favorite Christian Websites. This page is intended to remind you of the eternal promises that are found in God's Holy Word and of God's never ending love for you. I try to read from some of these websites early each morning. It helps me get the day started out on the right track. I hope you enjoy these websites as much as I have!

Welcome to Our Customer Testimonials Page!

God Bless You All!

We would Love to Have Your Business!

We Sell Heating, Air Conditioning Parts & Supplies To You At Low Wholesale Prices!

Hello Everyone! We Hope All of You Have A Happy, Healthful & Prosperous 2009!

Kentucky State Masters HVAC License # M01340

We are members of the Better Business Bureau with an A+ Rating.

This Page Started December 12, 2004

Posted: 12-22-04

Steve, I've had my Aprilaire 700 running for a little over a week now and it really makes the house more comfortable this winter. I appreciate all of the tips and information you have made available on your web site. It made installation a lot easier. And your prices are great! Thanks, Dave

Posted: 12-22-04

Steve, Just wanted to say how pleased I am with your service. Will recommend your business to others.

Thanks again for the fast service and have a great year. Dan

Posted: 1-15-05

Steve & Barbara:

Posted: 1-22-05

Steve

Posted: 1-22-05

Posted 2-2-05

Posted 2-5-05

Bill

Posted 2-5-05

Posted: 2-24-05

Posted: 2-27-05

I just had to write back and tell you how fantastic your service is! I ordered this equipment on Thursday afternoon and it appeared on my doorstep on Friday morning! Very impressive! Thanks much, I am putting in the humidifier this weekend! Steve

Posted: 3-11-05

Steve and Barbara Arnold, WOW! That was fast shipping! I just got the ignitor...installed it...and our heat works again! Good thing, as it looks like it will be a cold weekend! Thank you for the great deal and the super fast shipping. I will definitely do business with you again! Greg

Posted: 3-30-05

Posted: 5-21-05

Posted: 9-22-05

Posted: 12-15-05

Posted: 12-17-05 -Christian bother repairs his own furnace! This is a wonderful Christmas story that really makes us feel good.

Posted: 01-04-06

Posted: 1-26-06

HI!

The UPS driver came rumbling up my driveway at 7PM last night !! Everything looks fine at the outset - great packing - everything handled in a very professional manner !! Thanks much, Craig, River Falls, WI

Posted: 2-2-06

Posted: 2-23-06

Posted: 3-6-06

Posted: 4-19-06

Posted: 4-24-06

Posted: 6-5-06

Posted: 7-14-06

Posted 10-12-06

Posted: 10-25-06

Posted: 11-5-06

Posted: 12-15-06 Customer Received Filter Order:

Posted: 01-15-07-Customer Installed Ignitor Repaired Furnace:

Posted: 01-16-07-Customer Installed Ruud, Rheem Control Board Repaired Furnace:

Posted: 01-20-07- UPS Broke our customer's ignitor!

Posted: 01-25-07-Customer ordered EZ Flex Filters.

Dear Steve and Barbara, UNBELIEVABLE!!! I placed this order on 1-23 and I received the parts within 24 hrs on 1-24! Not only that, the price was about half of what the local Carrier Dealers wanted. I only wish that you would sell parts for all my home appliances! Thanks Andreas

Posted: 01-26-07-Customer ordered Aprilaire filters.

Posted: 01-26-07-Customer Repaired Furnace by cleaning flame sensor.

Posted: 01-27-07 Customer Repaired His Mom's Furnace.

Posted: 07-19-07

Posted: 1-3-08

Posted March 19, 2008- Customer repairs furnace by cleaning flame sensor!

Posted: 12-31-08

Posted: 1-16-09, Pastor repairs furnace.

Posted: 3-21-09-Melanie repairs furnace by replacing ignitor!

Your email address and last name will not be included. Please email Steve & Barbara Arnold: JArnold4@aol.com if you would like to comment. Thanks!

God Bless You All!

Sincerely, Steve & Barbara Arnold

11506 Seatonville Road

Louisville, KY. 40291

This Page Started December 12, 2004

Steve,
I've had my Aprilaire 700 running for a little over a week now and it really makes the house more
comfortable this winter. I appreciate all of the tips and information you have made available on your web
site. It made installation a lot easier. And your prices are great!
Thanks,
Dave

Steve,
Just wanted to say how pleased I am with your service. Will recommend your business to others.

Thanks again for the fast service and have a great year.
Dan

I just had to write back and tell you how fantastic your service is! I
ordered this equipment on Thursday afternoon and it appeared on my doorstep
on Friday morning! Very impressive!

Thanks much, I am putting in the humidifier this weekend!

Steve

Steve and Barbara Arnold,

WOW! That was fast shipping! I just got the ignitor...installed it...and our
heat works again! Good thing, as it looks like it will be a cold weekend!
Thank you for the great deal and the super fast shipping. I will definitely
do business with you again!

Greg

The UPS driver came rumbling up my driveway at 7PM last night !! Everything looks fine at the outset - great packing - everything handled in a very professional manner !! Thanks
much, Craig, River Falls, WI

Dear Steve and Barbara,
UNBELIEVABLE!!!
I placed this order on 1-23 and I received the parts within 24 hrs on 1-24!
Not only that, the price was about half of what the local Carrier Dealers wanted.
I only wish that you would sell parts for all my home appliances!
Thanks
Andreas