Posted: 12-22-04

Steve,
I've had my Aprilaire 700 running for a little over a week now and it really makes the house more
comfortable this winter.  I appreciate all of the tips and information you have made available on your web
site.  It made installation a lot easier.  And your prices are great!
Thanks,
Dave

Posted: 12-22-04

Steve,
Just wanted to say how pleased I am with your service. Will recommend your business to others.

Thanks again for the fast service and have a great year.                                                              
Dan

Posted: 1-15-05

Steve & Barbara:

I forgot to do this at the time, but better late than never. I wanted to let you know that you provided excellent customer service. I received my
A/C filter two days after submitting the order. Outstanding! In this day and age, where great customer service is the exception rather than the
rule, I just wanted to let you know that I appreciate your professionalism and care.
I will definitely do business with you in the future.

Thanks again!

Posted: 1-22-05

Just  wanted to thank you for the awesome service.  The fast email order confirmation plus tracking number was very reassuring.  I ordered the  filters on Monday and received the package Tuesday!  Very quick service. I will definitely use your site in the future since you had  the lowest price I could find and delivery was the fastest I've ever seen.
THANKS!

Steve

Posted: 1-22-05

I will tell everyone where I found the best price and it is genuine Bryant ignitor. It cost $28 plus a very reasonable $6 for shipping. I saw prices as high as $158 from other rip off artists but the hero in all this was Arnold Service. I found them after I posted the original message, ordered and it was shipped out to me today. I highly recommend this shop!

Bravo! http://arnoldservice.com 
Dale,  from Indiana

Posted: 1-23-05

Hi Steve and Barbara,

I received the valve this afternoon and installed it and my humidifier works
great.  I wanted to thank you for the quick service and tell you how much I
appreciate the way you do business.  It was wonderful to get your blessing
at the end of your note.  People hardly EVER say that, afraid that they
aren't "politically correct".

Thanks again and God bless you, your family and your business.

Larry

Posted: 1-30-05

Hello, Steve and Barbara,
  I just wanted to let you know how pleased I am with your service. I
received my valve within three days and have constant heat again. I also
like the fact that you offer solutions to common hvac problems, that may
preclude purchasing your products. (stand up business people! )  I have you
bookmarked, and not that I am hoping for more problems, but at least I know
where to go for help.
            God bless you and your's as well,
                    John

Posted 2-2-05

Dear Steve & Barbara Arnold
I want to thank you for your excellent service. The control panel arrived today, absolutely amazing. This is way over and above what I would consider normal service.
Many Thanks
Martin

Posted 2-5-05

Just a note to thank you all for the great job in packing my ignitor order. It arrived in great shape thanks to your concern. Thanks as well for the info on installing ignitors and for your very informative web site.  PS  --that is the best handwriting I have seen in many a moon. God bless you two as well !

Bill

Posted 2-5-05

Steve,

WOW! You guys are quick! I ordered on Weds and received on Friday...! Thanks for the prompt shipping. I will continue to use your services and will forward friends and relatives to your business.

Thanks Again,
Jose

Posted: 2-24-05

Posted: 2-27-05

I just had to write back and tell you how fantastic your service is!  I
ordered this equipment on Thursday afternoon and it appeared on my doorstep
on Friday morning!  Very impressive!

Thanks much, I am putting in the humidifier this weekend!

Steve
 

Posted: 3-11-05

Steve and Barbara Arnold,

WOW! That was fast shipping! I just got the ignitor...installed it...and our
heat works again! Good thing, as it looks like it will be a cold weekend!
Thank you for the great deal and the super fast shipping. I will definitely
do business with you again!

Greg

Posted: 3-14-05

Dear Barbara,

I received the SPP6, compressor hard start booster, late this afternoon and installed on my outdoor air cooled condensing unit and it now works like a charm.  The A/C system was installed over 7 years ago and it cannot have more than 30 hours on it. I live close to the Ocean and we rarely have a need for A/C.

Last year I went to switch on the A/C only to find the compressor was stalling out - (uggggh).
Being somewhat handy I decided to change out the starting capacitor and the compressor still did not start.

I have for the past year been fighting off paying $2,000 for a new condensing unit to be installed. Last week my wife told me to get it fixed because my Father (85) is coming for the summer and we will need to have the A/C when he is here in case it gets too hot for him.

I was searching Google for a discount  A/C and came across your site and ordered up the Super-Boost as a last resort before being raped by my local A/C guy.

$18 well spent - the freight cost more - but it's the best value I've seen in a long time.

Best regards,

Philip, California

Posted: 3-30-05

Just wanted to say thanks for the order and the very nice shopping experience, all the way from order entry to delivery and tracking.  

Since I bought several filters, I probably won't need to re-order for a while, so I did not want that to reflect on my satisfaction.  I will pass along your name to my friends, the best compliment I can pay you.

Thanks, Steve

Posted: 5-16-05

Posted: 5-21-05

Posted: 5-22-05

Posted: 8-12-05

Posted: 8-25-05

I just wanted to write and tell you how much we appreciate your company.  We received our part today, put it in and our air conditioning is working perfectly.  It was your troubleshooting section on your website that helped us diagnose our problem.  Earlier this year our igniter on our York heater went out and that is when we  found your website online.  We were able to figure out then that what we needed was the igniter switch and we were able to order it and fix it ourselves.  Once again we have fixed the problem ourselves and saved a lot of money.  Most of this is due to your very informative website. 

 

Thank you very much,

 

Sincerely,

Linda

Posted: 8-25-05

Hi:
     Just wanted to thank you for your great service. Once I replaced
the part, it worked right away. With you, I saved a few hundred dollars.
I learned after making a few calls that the air condition community
won't sell you the part separately and if they do, it will be at a high
price.
Thanks again.
I will keep your site to recommend to others.
Sam

Posted: 8-26-05

I gotta tell you. You have about as efficient operation as I’ve seen. You sent me what I paid for, quicker than I thought you could. You charged me a reasonable price for the item and shipping and thanked me for the purchase. I can’t think of anything more I could ask for. My only regret is straitening fins is all I know about ACs and therefore I won’t become a steady customer. You should be proud. Keep up the good work. 

Bill

Niceville FL

Posted: 9-22-05

Posted: 10-14-05

Dear Steve:

Just a quick note to let you know that you have a customer for life. I had a furnace problem which I thought might be a control board. Reading through the troubleshooting section on your website confirmed my suspicions. I ordered the control board and it arrived much sooner than I thought it might. Installation was easy and my furnace is back in operation again ready for another northern Indiana winter.  Your price was the best Ive found! Thank you for the great service and prices. If ever I am in need of a furnace part I will be back. Again thank you .

J.L.

   Posted: 10-17-05

Posted: 10-23-05

I wanted to take the time to say thank you for your web site that was so helpful in isolating my problem with my Air and Heating unit.  You have saved me an estimated $175.00 dollars!  It was a bad Contactor.  When the part arrived I had it installed within 15 minutes and was running great.

Since my wife stays home with my children (we homeschool) we are always looking for ways to save money!  Thank you all so much for what your doing!  My God Bless all of you!

 

Sincerely,

Keith

 

Posted: 12-15-05

Steve,

The ignitors I purchased from you arrived safely yesterday afternoon --
the day after they were ordered and exactly what they were supposed to
be! Outstanding customer service!!!  The entire on-line shopping
experience was one of the better that I have had the opportunity to
use. I greatly appreciated the fact that your web page was truly
informative, not just part numbers and prices. I got the needed part at
a good price in a timely fashion and learned something about a subject
I knew nothing about. It just doesn't get much better than that! Again,
thank you, thank you, thank you. Keep up the good work!

Have a Happy and safe holiday,

Charles

Posted: 12-17-05 -Christian bother repairs his own furnace! This is a wonderful Christmas story that really makes us feel good.

Posted: 12-24-05

Thanks for the quality part, timely service and great price. Others sell
this part for more than $100 over what you charge. Local dealer wanted over
$160. Hope you dont mind but I made up a card for the bulliten board at work
saying that you were the place to go to for HVAC parts.

Jimmie

Posted: 12-30-05

Steve & Barbara,
I just wanted to thank you for your recent prompt service.  I can't tell
you how amazed I was last week when I got a UPS shipping notification e-
mail late on Friday afternoon -- within just a couple hours of placing my
order.  What great turnaround time, especially at the beginning of a
holiday weekend!  Even with the holiday break, the parts arrived on
Wednesday, and I'm already enjoying the comfort of a humidified house
again!
Not only was the service prompt, but your prices are excellent.  I could
have easily paid twice as much for the Aprilaire 4040 solenoid elsewhere
online.  I'm glad I did my homework.
You can count me among your satisfied customers.
Very truly yours,
Scott

Posted: 01-04-06

Just wanted to let you and your company know something. I know you will always here from people the negative aspects, but I would like to commend you  and your business for running a very professional and timely mattered business, as well as your pricing is the best I have seen, its nice to see people running a business looking to make a living and not a killing. I would do business with you time and time again and will let my friends know about your website. I wish we knew of your services earlier.

Tommy

Posted: 01-10-06

Posted: 1-26-06

HI!

The UPS driver came rumbling up my driveway at 7PM last night !!  Everything looks fine at the outset - great packing - everything handled in a very professional manner !!  Thanks
much,  Craig,  River Falls,  WI

Posted: 1-26-06

Posted: 2-2-06

Hello Steve and Barbara,
I just wanted to say that we really appreciated your wonderful service. Your
communications should be used as a standard in internet business. It was the
very best we've ever had the pleasure of receiving in all our many years of
doing business online. Bravo!

Also, after a week and a half without any heat, not only were we grateful to
receive our new ignitor, but we were so pleasantly surprised to see a second
unit, just in case. We have put your website in our Favorites on our
computer browsers and your company is filed in the front of our house repair
folder. (This is where we look when we need to buy new parts for anything in
our house.) We will definitely be ordering from you folks again, and are
recommending you to all our friends and neighbors.

In our opinion, you are the best in the business! Keep up the good work!

Thanks again,
Kathleen
 

Posted: 2-18-06

Posted: 2-23-06

Posted: 3-6-06

Posted: 3-7-06

Posted: 4-19-06

What great service guys. I ordered on Sunday, received my run capacitor on Tuesday and have my AC unit up and running 10 minutes later. My wife thinks I'm Superman. Thanks again!

Mitch
 

Posted: 4-24-06

  I happen to be a not-so-proud owner of a Goodman-Janitrol Gas furnace (I've been told they're not the most reliable). I'm the typical Harry-homeowner tightwad who wants to "Do it Yourself" when it comes to upgrades or problems. Last year, I purchased an Aprilaire furnace humidifier from you for HUNDREDS less than it would have cost to buy the same unit and have it installed by a professional. This is my first home, so I had absolutely no experience with how furnaces work. I feel so fortunate to have come across your website--the general information about my particular furnace, along with the excellent installation instructions that you included with the humidifier gave me the confidence to install the humidifier myself in less than a day (and now
my family of four is much more comfortable during the winter).

  Then, just a couple of months ago, right as a March winter cold front came through, the heat stopped working (new home, less than 4 years old). In a panic, I started calling local HVAC service companies, not
even considering that this was something that I could take on. As I went through the yellow pages listening to one outrageous quote after another (many tacking on premiums for same-day-service, if available), I started to think there had to be an alternative. Fortunately, I still had www.arnoldservice.com  bookmarked on my computer. Within seconds, I was able to diagnose my furnace's problem from the excellent troubleshooting guides on your site--I had a malfunctioning ignitor, and this seemed like a very inexpensive and easy fix. Because it was 50 degrees F in my house and I wanted to fix it that day, I drove to several local HVAC servicing companies to try to purchase the ignitor. Each one tried to sell me a "replacement" that was supposed to take the place of the OEM one that your site recommends. Long story short, I bought one of these replacement ignitors, which incidentally was much smaller, and installed it according to instructions and it did not work
(ignitor glowed, but did not ignite the gas). Now, totally in a pickle, thinking I'd messed something up, I had the HVAC guys from whom I purchased the "replacement" ignitor come out. Sure enough, they
verified that the "replacement" ignitor did not fit properly. They "happened" to have the OEM one (that you sell) in their van. They installed the OEM ignitor, and it worked perfectly, of course. I was shocked when they said the part would cost $178, on top of the $99 service/diagnostic charge. I showed them the printout from your site stating that you sold the same ignitor for less than $40, but they just said they don't set the prices. That was that. I had them remove their ignitor and cut my losses, already in the hole for an ill-fitting "replacement" ignitor and a service call charge. I decided at that point to bundle up for a day or two and order the ignitor from www.arnoldservice.com .

  When the package I had eagerly been awaiting arrived a day and a half later, I was SO PLEASANTLY SURPRISED to find that you'd sent an additional ignitor at no extra charge! That gesture motivated me to
write back, expressing my gratitude. These days, it seems you just don't come across that kind of courtesy. Now I have the peace of mind knowing that the next time my ignitor goes out in the middle of winter,
I can have it up and running again with my spare in less than 15 minutes. And, believe me, I'll be placing an order for another replacement at www.arnoldservice.com  the very same day! I'm also telling all my neighbors with the same furnace that if this happens to them, to please not let the HVAC suppliers essentially rob them of $200-$300, and to order the ignitor directly from you.

  Also, I really appreciate the personalization of your hand-written "Thanks for your business" and signature on the shipping form. Just another small indication that you go the extra mile in the name of
customer service. Well, thanks for your business, and the next time my furnace needs attention, you'll be the first to know!
Sincerely, Nate
 p.s.--feel free to use any portions of this letter in a testimonial for your site.
 

Posted: 4-29-06
Thank you so much for your excellent service and speedy delivery!  The filters are just right and what
a great deal.  I look forward to doing business with your company in the future.

Heather

Posted: 6-5-06

Circuit board works great! Best price on the Web!!!  I thank God for your company and fair price. May God continue to bless your business.
In his grace,
Veronica

Posted: 7-14-06

Posted: 7-27-06

THANKS SO MUCH FOR THE HELP AND SERVICE YOU GAVE ME AND MY FAMILY!!!!YOU SAVED ME HUNDREDS!!!!
 
 THANKS SO MUCH!!!! LUKE

Posted: 8-16-06

Posted: 9-20-06

Good day !

Thought I'd drop a quick line and tell you I received the Fall special
#201 Aprilaire filters in great shape and in very impressive time !
You folks are doing the right thing with the personal touches on your
website and your invoices ... I've already passed the word on to some
friends of your existence and one already asked for the address to
contact you.
Sincerely,
Ray

Posted 10-12-06

Posted: 10-25-06

Posted: 10-25-06 Customer installed a 4238 circuit board on his 700 humidifier.

I meant to drop you a quick note - thanks so much for the prompt
service - my house is again warm and toasty & I can pet my dog without
electrocuting him in the dry air.

Thanks!
Don

Posted: 10-28-06

Posted: 11-5-06

Dear Mr. Arnold,
 I wanted to thank you for your very helpful website on heater problems.  I exchanged our old thermostat in our house and miss wired it. I failed to remove a preset jumper on the new thermostat that short-circuited
two power feeds and causing an electric problem on the controller of our heater/AC system. I was ready to call in service and expected a large expense for a new control board.  Apart from the expense this was a very
depressing scenario as I had caused the problem in the first place. However, I wanted to see first if a simple solution (e.g. burnt out fuse or reset) was an option. Within the limits of what I considered safe to work
on.  Your site was invaluable in troubleshooting which identified a blown 24V AV transformer as the source of the problem.  We received the replacement transformer from you (on time) yesterday and today our system
(with new and properly wired thermostat :) is back on line at a fraction of the cost we were afraid it would cost.
Thank you again for this great site, and God bless you and your family.
Sincerely,
Ralf
(San Fernando Valley), California

Posted: 11-18-06 Customer Installed Ignitor.

Got it. Installed it. House is warm again. Your service, e-mail follow up, paperwork, delivery, packaging, price and quality was right on the money.
We have two furnaces, and I'm sure we will order from you again when the
next igniter burns out.
We will tell our friends and family.
God bless you and your family.
Daniel and Dawn
Greeley, Colorado

Posted: 11-29-06 Customer Installed a control board. 

Just a note of thanks for your professional service. The self installation of the furnace board worked out excellent, thanks to the well organized instructions and parts that I received from your company. I will definitely recommend your company in case any one I know has this furnace problem.

Keep on doing what your doing!

Ed

Posted: 12-15-06 Customer Received Filter Order:

Posted: 01-15-07-Customer Installed Ignitor Repaired Furnace:

What a lifesaver your web sight was for both trouble-shooting and getting the right part to repair our heater.  Our heater went out around 2am on a Saturday morning.  The few repairmen that I did get a hold of quoted me outrageous prices for weekend repairs (one for $500-$600!).  Your site helped me to understand the working of our heater; from the sequence of all safety devices to get the heater to work, to excellent trouble-shooting techniques.  To top it all off, GREAT prices and fast service!  I was told by local businesses that they wouldn't sale me a part because I didn't have a repairman do the work.  Others told me that I couldn't buy the part because I wasn't a contractor.  The ONE local place I did find, that would sale me the part, wanted almost 3 times what your price; not to mention, the part they wanted to sale me wasn't an exact match like yours!  I was impressed with the hand written note on the invoice, thanking me for my business was the extra-added touch.  Thanks again for putting together a great web sight with instructions, pictures, trouble-shooting techniques and out standing prices for the "do-it-yourselfers" out there.  I have told all my friends and family;
needless to say, you have a new loyal customer.
Clay

Posted: 01-16-07-Customer Installed Ruud, Rheem Control Board Repaired Furnace:

Dear Arnolds Service Company, Inc.
   I wanted to thank you for the quality parts and prompt service.  The parts arrived in 3 days as promised.  I installed the parts following the installation instructions.  The instructions were easy to follow.  The
furnace is working properly.
Thanks, Joe, homeowner

Posted: 01-17-07- Customer ordered Aprilaire filters:

Wow!  I already received my order in one business day!  Truely amazing.  I am VERY impressed with your whole order process, notification and, of course, super quick delivery time.  I am glad that I changed vendors to order my furnace filters this time.  Thank you so much.
Sincerely, Craig

Posted: 01-18-07- Customer Installed Nordyne control board. Repaired furnace.

Posted: 01-20-07- UPS Broke our customer's ignitor!

Mr. & Mrs. Arnold,
I simply must take this opportunity to express my absolute satisfaction with your service. My Goodman  furnace went out earlier this week and of course it happened to be the very coldest week of the year! After struggling with the question of what to do I came upon your website through a Google search. First, because of the excellent diagnosis you provided I was able to troubleshoot the problem correctly (a cracked ignitor). Then after checking your inventory of replacement parts I was able to order, in the most efficient purchasing process I have ever experienced, the exact part to get the problem fixed. However, after receiving a broken ignitor on a UPS next day delivery you had  clear instructions on just how to handle this issue with UPS. Ordering a second one the same day at 12:58 pm, just making the deadline, I was able because of your email confirmation system linking to the UPS tracking of the package determine that in fact I made the deadline and the part was on its way! WOW!  
Receiving the 2nd ignitor within 24 hours after ordering was thrilling. But nothing, I mean nothing, could compare to your hand written note explaining that you had included a back-up ignitor free of charge because you understood the fragile nature of this part!  Because of your sensitivity, personal attention and professionalism you get my vote for Contractor of The Year! Web Site of The Year!  The Man and Woman of The Year! My home has returned to room temperature and my family believes in me again. I am fasinated with your business model and suggest that you could expand into every aspect of home improvement for the DIY community.
Again, thank you for everything and may God continue to bless you.
Juan

Posted: 01-25-07-Customer ordered EZ Flex Filters.

Dear Steve and Barbara,
UNBELIEVABLE!!!
I placed this order on 1-23 and I received the parts within 24 hrs on 1-24!
Not only that, the price was about half of what the local Carrier Dealers wanted.
I only wish that you would sell parts for all my home appliances!
Thanks
Andreas

Posted: 01-26-07-Customer ordered Aprilaire filters.

Posted: 01-26-07-Customer Repaired Furnace by cleaning flame sensor.

Dear Mr. Arnold,
Words cannot express my deep gratitude for your heater trouble shooting tips!
We have been plaqued every year with what we thought was a bad flame sensor on our Snyder General heater, always had difficulty finding the part, and was cold during the whole process.
Thanks to you, a little steel wool did the trick!  I can't tell you how many appliance parts guys have told me that it has no electrical part, and that there is nothing wrong with it, but it still wouldn't work.  They never mentioned cleaning it!
You have made the Winters family warm during the coldest week we've seen in 10 years here in CA with temperatures down to the 20's.
All the best to you.
Thanks for sharing your wealth of knowledge,
Christy

Posted: 01-27-07 Customer Repaired His Mom's Furnace.

Posted: 07-19-07

Just wanted to send a quick note to thank you for the information on your website.  Our air conditioner stopped running, and I was really afraid we'd need a new system.  Our A/C is pretty old (pushing 30 years) and we know it will need replacing soon.  But we're not ready to do it yet.  I'm a true Do-It-Yourselfer, and with the info on your website, I was able to determine that my problem was most likely with the
contact.  I identified the part, pulled it from the unit and took it apart.  I found a good deal of rust and spider eggs in the assembly.  I cleaned the assembly, put it back together, and put it back in the unit.  When I reconnected the fuses and turned on the thermostat, the sound of the fan going on and the
compressor kicking in was so sweet!
Although I wound up not needing any parts, if I do need any in the future, you can be sure your site is the first I'll turn to!
Dennis
 

Posted: 07-29-07

Posted: 08-07-07 Customer Repairs Air Conditioner!

Posted: 08-11-07 Customer Repairs Air Conditioner!

Steve & Barbara,
It's around 90 degrees and our central air conditioner was not working. The soonest we could get a service appointment was in 3 days. Out of desperation I began searching for online solutions and came across your website. I was able to get our system back up and running which is saying a lot considering I have no technical skills to speak of.
We are now sitting inside and enjoying some cool a/c thanks to you and your website. My family cannot thank you enough for your simple and straightforward troubleshooting guide.
Thanks so much!
Bill & Dawn
Fairfield County, CT

Posted: 10-08-07 Customer Repairs Furnace. Installs New control board.

Dear Steve and Barbara

Last week with trepidation I ordered your Nordyne furnace control board not knowing if it was the correct replacement needed for our G5RC Miller furnace. No one in our area had one because they said Miller had discontinued making house furnaces. But from your site I thought it was the one.

Your website design was very easy to understand and was very well organized. Your service was extremely well done, and I received the board on Friday at 3:00. I read the instructions and replaced the board immediately and within 2 hours had the furnace and air conditioner running perfectly. This weekend was very warm and the air conditioner worked perfectly, and was very much needed.

We've had the furnace for 13 years and did not want to buy a new one because everything else was in good shape yet. except for the integrated furnace control board.

Your price was the best one we could find anywhere and your actions match your words, and I"m glad we chose your company to do business with. If I need anymore parts from now on for our furnace or air conditioner I will order with confidence.

Thank You very much for your excellent service

God bless you and your Family and Business

Gratefully Tim

Posted: 10-14-07 Customer Repairs Furnace. Finds birds inside of Flue.

I just wanted to say what a well thought out website you have.

It showed everything for troubleshooting a furnace in layman's language along with pictures.

I had a problem with my Inducer Fan continually running and nothing else working. I checked everything as was stated on your site, I took apart my flue and there was a dead bird on top of the Inducer outlet. I reset the lockout and the furnace fired up for two minutes 3 times. I checked the pressure switch and had 0 volts. I took the Inducer Fan apart and found two more dead birds inside the fan, put the fan together and all is well. Very strange as I only found one other bird in the furnace in 24 years.

Again, I want to thank you for your wonderful website, and if I ever need a part I will be sure to remember you with a permanent bookmark.

Posted: 10-26-07

Hello Steve,

I recently place an online order with your company.  I just wanted to thank you for the prompt service and delivery.
My products arrived soon after I placed the order and in perfect condition.  Following the directions you provided, I replaced the defective part and everything is running smoothly.

By ordering parts through your company I saved approximately $190 from the estimate I received from my heating contractor.
I'll now be able to put that savings toward a nice Christmas gift for my wife.

I've already started to spread the word about your site.

Continued success in your business and your life.  Have a blessed holiday season!!

Sincerely,
David
 

Posted 12-6-07 Customer Likes our fast shipping.

Hi, Just wanted to say "thank you" for your incredibly fast shipping. Got my order about 2:30 this PM. & we've got 2-1/2" of snow on the roadway. All told, that's about 50+ hrs turn-around. Fantastic! Only bad news! I won't be needing parts from you again for a couple of years!
Thanks again,
Larry

Posted 12-7-07 Customer replaces ignitor.

Hi,
Thank you for such fast shipping. The Ignitor works fine. your " Troubleshooting Heating Problem " listed was very helpful. Thanks Again and I definitely will come back to do business with you in the future.

An V.